Pengguna Tetamu
18 Oktober 2024
One of the worst hotels i've ever stayed in, shocked to see this shady hotel running under the lemon tree brand. Firstly, the hotel was not clean and hygienic. There was a moldy smell all over with cobwebs and insects in the room. Secondly, the rooms issued weren't even ready. Basic things like tea kettle, hangers in wardrobe, toiletries, towels, etc. Were not present. On raising this with the housekeeping, the staff retorted that towels have gone to the laundry and the front desk is responsible for issuing a room without towels and other things. Thirdly, there was water leaking on the bed from the ceiling mounted ac which looked like a two decade old machine. Fourthly, the food is very bad and nowhere tastes like a three-star restaurant. To my surprise, something so simple as tea was so pathetic that a tea from a roadside seller tastes a million times better. Lastly, the staff is extremely impolite and shady. When i returned to the hotel from a team dinner with my female colleague who was also staying at the same hotel, the front office staff stopped to check our access cards and identities. As if we were some shady people. Lemon tree should terminate the partnership with this property immediately. It is a big black mark on their brand. I'll think twice next time while booking a lemon tree hotel now if this is how lemon tree hotels are.
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