Pengguna Tetamu
12 Jun 2024
I have stayed at the Vesper three or four times previously, prior to my most recent stay. During these stays, I found this hotel to provide among the best experiences of any hotel where I have stayed anywhere. And I previously gave the Vesper very high praise in a review. I still think it is a very nice hotel, but I think that it has slipped slightly from my previous stays. The main issue was the heat in the room, which did not work. When I discovered that the heat did not work on my first night, the only person to talk to was the night manager, who said he had no idea how the heat worked and that he would make a note of it for the staff who would arrive the next day. In the morning, I spoke to the woman at the desk, and she said she would make sure it was fixed that day. I was gone during the day, and when I returned in the evening, the heat still did not work. So, I talked to a young man who seemed to be working both the bar and the desk, and he came to my room with a woman whom he said knew more about how the heating and A/C operated than he did. The woman tried several things and confirmed that, indeed, the heat in the room did not work. The man ended up bringing a portable heater to my room, which was weak but more or less satisfactory at heating the room. In general, the staff were polite but not friendly, and they did not seem to be as well trained or professional as I had experienced in previous visits. For example, when I checked out, the man at the desk kept calling me "Spiderman" because I was wearing a Spyder brand jacket. Why couldn't he refer to me as Mr. - - -, which would have been more professional? The Vesper tries to be a posh hotel, and in many ways it is, but the untrained/unprofessional staff and the lack of prompt response to a report of non-working heating seem sub-par for a hotel that charges such a high price for its rooms.
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