Pengguna Tetamu
31 Julai 2024
Extremely nice staff. Unfortunately the rooms are obscenely overpriced for what they are, and their graciousness can not erase the feeling of having been taken for a ride. When you pay over 3K all in with fees (they add 10 percent fees on top of the extremely high rack rate) a 2 night stay, you expect a certain standard in the room, even a very small room like the one we stayed in. They market themselves as a 5 star hotel. It’s actually somewhere between a 2 and 3 star hotel. The room had: 1) bugs 2) old run down carpeting 3) marks throughout the walls 4) musty smell and not a particularly good ac 5) malfunctioning wifi for one of the 2 nights 6) bathtub plug didn’t seal 7) tiny windows with no view 8) low ceiling to where you would hit your head The staff was nice and accommodating, which we appreciated, but at this price I do feel like I should have known to expect a 2/3 star room and not a 5.
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