I recently stayed at this hotel for my wedding. While the stay itself was not terrible, there were certain aspects that left much to be desired. Accommodation: The pillows were uncomfortable and did not provide a good night's sleep. Service: Breakfast Experience: I went down for breakfast on Friday around 9:40 AM. The hot breakfast items were nearly empty. Despite asking the staff to refill them, they never did, and everything was cleared promptly at 10:00 AM. I had requested eggs well before breakfast ended, but they were never served. The server at the time, a young African lady, seemed unresponsive to our requests. Front Desk Service: There was an issue with the night receptionist, an Asian male, who lacked basic customer service skills. For instance: A day receptionist had assured me that the hotel could arrange towel swans and petals for my wedding, even confirming that she would forward the request to the next shift. However, the night receptionist dismissed my request, claiming the hotel did not provide such a service and even suggested I go out and buy flowers myself. Fortunately, when the earlier receptionist, Abby (If i am not wrong), returned, she confirmed that this service is indeed provided and took care of the arrangement. Abby’s professionalism and helpful attitude stood out and truly enhanced our experience. Conclusion: The stay had its ups and downs. While there were some glaring service issues, Abby’s excellent service deserves commendation. Training in customer service for some staff members, especially those at the front desk, could significantly improve guest experiences.
Bagus
36 Ulasan