Ulasan Amaan Beach Bungalows

Overpriced but great hotel. Manager not customer friendly and rather lose businesd than sell a roon

Everything's good, but the rooms look a bit on the economical side, though that's a matter of taste. The internet is a real problem; it's slow and barely available in most rooms.

As a returning guest who has frequented Amaan Bungalows nearly every winter since 2017, I have observed a steady decline in service standards over the years. However, my most recent experience has reached an unacceptable level for any professional hospitality establishment. The primary concern involves a gross failure in reservation management. Despite booking a Sea View room with a King-size bed months in advance for the New Year period, I was informed upon arrival that the category was unavailable. I was offered a significantly inferior, cramped room with twin beds—an arrangement entirely unsuitable for my requirements. Whether this was due to administrative negligence or overbooking for financial gain, it represents a severe breach of contract and professional ethics. I would like to extend my professional gratitude to Trip.com for their prompt intervention and for providing financial compensation for the material and moral damages caused by the hotel’s mismanagement. The hotel’s inability to maintain internet connectivity during power outages is unjustifiable. While neighboring, more affordable establishments (e.g., Highland Bungalows) ensure seamless internet via generators, Amaan Bungalows fails to provide this basic utility. Staffing Levels: There is a critical shortage of housekeeping staff, leading to delayed check-ins and irregular room maintenance. Dining and Atmosphere: The restaurant’s culinary quality has fallen below the standard of local guest houses. Furthermore, the absence of ambient music during the day creates an unprofessional atmosphere dominated by staff noise and guest chatter. Commendations for Front-line Personnel Despite the systemic failures of upper management, several staff members deserve recognition for their professionalism: Hospitality (Restaurant/Bar): Omar is an exemplary professional. He not only assists guests with precision but also actively coaches junior staff on the importance of maintaining a positive, guest-oriented demeanor. The bartenders, in general, remain welcoming and courteous. Reception: Juma demonstrated genuine empathy and attempted to assist within his limited authority, contrasting sharply with senior management who exhibited a dismissive and unprofessional attitude toward my situation. Security & Housekeeping: The security team is highly efficient, often stepping in to assist with luggage due to staffing shortages. The housekeeping staff, though overworked, perform their duties to a high standard once they arrive. The location remains excellent, and the cleanliness of linens is satisfactory. However, the current management's disregard for confirmed bookings and their unprofessional response to grievances has severely damaged the hotel's reputation. I cannot recommend this establishment until a significant restructuring of management and operational protocols occurs.

The hotel is just average

Everything was fine until we realized our room had another door leading to another room. This meant zero privacy and you can literally hear what’s happening in the next room.

Amazing stay! I wished I had found this place before my previous booking. A mistake in my arrival date forced me to look around the area to find another hotel when I found Amaan hotels. Best choice ever! Great service, location right by the beach, breakfast buffet was a feast and the rooms have all you need after a day by the beach and pool. I would definitely choose this hotel again!! Perfect for all types of travellers!!

Zanzibar was amazing. the bungalow was ok best part was it been situated on the beach and the friendly staff made the stay worth it. the services of Samera at the front desk was top notch.

Very nice private beach-terrace 

Amazing as usual

Enjoyed the views. Absolutely stunning. Breakfast was great.

Good location and lots of facilities on-site including restaurants and massage places

Hotel not worth the price, uncomfortable rooms, broken bed held together with bits of wood, very poorly cleaned. AVOID AT ALL COSTS!!!

The pool view rooms were reasonably clean, but the facilities were rather traditional and not modern. The standard rooms were slightly less impressive. The view was fantastic; the sea view rooms must have been amazing! The downside of the standard rooms was that they were quite noisy and the soundproofing was poor!

An excellent hotel for the price and location! It's right on the beachfront, with a beautiful beach and everything you need nearby, including shops, cafes, and a mini-market. The rooms are very modest, but we're not particularly demanding, as we spend all day at the sea. Breakfasts are average, and we ate at the restaurant nearby. Reasonably priced and delicious. The hotel also offers easy access to the beaches of neighboring hotels, and at low tide, along the shore. A very convenient location.