bravetheglobe
26 Disember 2023
Positives - Beautiful location, warm and friendly cleaning, reception and kitchen staff. My children were safe and happy mingling with everyone. Booking was easy after emailing the contact on the website and at first, this contact was friendly. Be aware that there is a tax to be paid for all guests on the island. Do ask any hotel about these taxes prior to visiting as hotels are not transparent about these costs. Negatives - Over the three days we were there, unfortunately both the rooms called "Siti" and "Behole" bathrooms smelled like Urine and eventually like sewage. One room was leaking water from the bathroom pipes into the room. We notified staff daily over the course of the 3 days we were there to no avail. Upon leaving, we notified the booking agent who reminded us that we should have messaged him to step in from Dubai. He proceeded to argue with us on how great the hotel is, not understanding the issue of sewage, and became very defensive. Unfortunately, this was not a good end to our visit.
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