Hotel Casa Santo Tomas

In this town, you cannot expect a lot. The hotel service better than the one I booked before, however the hot water you have to wait more than 5 minutes

Thankful to all of the staff for their incredibly accommodating and friendly service. It truly made my stay a happy one. Estoy agradecida con todo el personal por su atención increíblemente servicial y amable, realmente hicieron que mi estadía fuera feliz.

Great location as it was very close to the city center so restaurants, bars, stores were easily accessible. Rooms were great, along with staff, I only dinged the score a little as we were without water for a few hours. Other than that, I would highly recommend this hotel!

Location, location, location. It is super close to everything you need or want to see in Oaxaca. The best restaurants/bars in Oaxaca are no more than a 5-20 minute walk.

Helpful staff always available - either in the courtyard or office. Drinking water cooler in the office.

We had a great time and experience here. The A/C works that was a must have and the water was warm. They have wifi which worked great and the tv can connect to your Netflix which was also great. The place is clean and very friendly, they allowed us to check-in early since we arrived sooner than expected. Centrally located we walked to a lot of place which saved us on taxis. There is a laundry about a block away which was great. We where there during the Festival which made it very busy in the city and they have a bar by the entrance which made it loud on a Saturday but I just turned the volume up on the tv and feel asleep. As a person traveling from Nebraska I would give this place five stars!

Cold showers and no chairs in room or patio. There is a dining type area as you enter but not really a lounging type area.

Everyone was super nice and it was a pleasant looking place and the rooms was modern with a comfortable bed and a nicely remodeled bath. The bath needed a shelf or two for toiletries because the raised sink makes it he’s to use what little there is of the vanity surface. The toilet lid did not open properly, and the shower would leak into the bath. The hot water takes forever to get there. You have to open the shower like a fire hydrant for three minutes before it gets there. But the pressure is so high that this DOES work. The towels are REALLY old and stained and used. But they are sanitary. Lots of lights in the room. Here are the things that are unacceptable. The curtain in the room needs to be lightproof because there is a lot of artificial light in the atrium that comes in. Also, you need to caulk the door jam and put some type of sweep on the bottom to block noise from the atrium. It isn’t the guests that make too much noise. It’s the guy who comes in at 5am banging and clanging whatever it is he is doing to prepare for the day. Also, why can’t the guests have a key to the gate so they don’t have to wait for someone at night after they ring a bell? I also didn’t like that I had to carry an actual key around. The doors were flimsy and not very secure and they had a keyed lock which is also easy to compromise. There is no other security on the door so female solo guests may feel less safe, although the hotel seems very secured. Well located in Centro.

Excellent location and service, easy to find the hotel and it’s actually top value for money. A special mention to Alma the manager, she is outstanding and very helpful. All the staff are very friendly. I would recommend this hotel for the stay in Oaxaca. I booked 3 nights and stayed 9.