Hotel Maximilian

I made a reservation of a room for two nights over the phone. When I arrived to the hotel I realized it looked by far worse than on the pictures. The location of the hotel is also far from being a pleasant one as the hotel is surrounded by two streets from both sides making it not a pleasant to stay. When I arrived to the property to check in I asked at the reception if I can just stay overnight and I will not stay for the other night. From the very first moment a very young lady at the reception, whom I communicated with, behaved in an extremely rude manner. Later it turned out that the lady at the reception was a daughter of the hotel owner so she behaved in a manner like she was allowed to act in bad way stating “I am the owner of the hotel, I will behave whatever I think is good for me. And you are nobody here, you just came here and we own the hotel”. When I insisted that any hotel guest should not be treated that way and she should rather be more polite as she is working in a service industry, she exploded with aggression. I insisted that I would rather speak with the manager of the hotel from this moment. Later “the manager” came. It turned to be her farther, most likely the owner of the hotel. Acted in a very similar manner like her. He didn’t bother himself to show any polite behavior from the very first words and acted in a very rude manner as well. It looks like this is a family style of doing business in a hospitality sector. As a short recommendation - avoid this hotel at all costs. The number one rule for any hotel is make their guests feel comfortable. In this hotel the owner does the opposite. You just feel extremely uncomfortable once you speak to them. After having left, I successfully checked in to another hotel, which was Schillingshof Hotel, located just 15 minutes drive. A very pleasant stay from the first moment I entered the door of Schillingshof Hotel. People at the reception are extremely friendly and make you feel very comfortable as opposed to Maximilian Hotel. In addition Schillingshof Hotel is by far of a better quality, is located in a very nice area, and in general makes a better impression from the first moment.

If you want to treat yourself to an absolutely fabulous romantic getaway with your partner look no further. I’ve stayed at several different hotels in Oberammergau and this is truly the best one that includes outstanding service, accommodations, food and tons of things to do in the area. At the end of the day take advantage of the free access to the spa. The spa with its three different types of saunas, and brand new hot tub is available until 10:00 pm. If you are on NATO business don’t forget to ask for the special rate (~190 Euros per night).

This is a lovely hotel in the Bavarian Alps which we stayed at this summer to see the Passion Play. Sara, the young lady who checked us in was so sweet and helpful. The older lady who took over from her was rather a grumpy soul. If I had met her first I would not have felt so welcome. The hotel is charming, flower boxes on terraces,very clean and inviting atmosphere. Staff other than the grumpy older lady were friendly and helpful. She might have been having a bad day but that's no excuse for sourness when working in that industry. Our room a Double room Deluxe was very spacious with a nice balcony overlooking the mountains. Very convenient hotel for the Passion Play just a short walk with a picturesque pathway down to the theater. Breakfast was good with lots of healthy choices. Would recommend this hotel especially for its lovely Bavarian style.