Hotel berhampiran Isaida Station, Odawara

We booked Hakone Airu under the expectation of taking part in an 'experience' and wanted to embrace all that we would be offered. Primarily, we were looking for a place to stay in the Hakone area with a private onsen and reasonably close to transport links. Hakone Airu delivered in all of these aspects and was a fantastic spot from which we could make use of the Hakone pass and explore the region. Directions upon booking were clear and advised taking a bus or taxi from the train station but we opted to walk the 15 minutes and take in the local shops. While the final stretch does climb uphill, if you are reasonably fit, it shouldn't be a problem. Check-in was very welcoming and after complimentary drinks, we were shown to our room which was perfect. The outside area with private onsen and views of the surrounding hills was divine and we enjoyed spending evenings 'soaking' in the atmosphere both figuratively and literally. This ticked every box in achieving the relaxing onsen experience we were looking for. Meals were plentiful. Breakfast was fit for a king and the western menu (with a Japanese nod) set us up for each day with full and satisfied stomachs. The evening meal was 'Kaiseki' which, as defined by Google, is ”a traditional multi-course Japanese dinner. The term also refers to the collection of skills and techniques that allow the preparation of such meals”. It is akin to a 'tasting menu' that you might expect in more elaborate Western restaurants. With that in mind, we fully expected a range of textures, tastes, colours and presentation that could challenge our palates. The meal did exactly that. Over ten, superbly presented courses, we sampled a range of meats, seafood and clever vegetable twists that both delighted and challenged our expectations. The Sashimi was a particular highlight along with the cleverly designed corn dish! A turban sea snail added to the adventure and is a great example of how the menu can push your expectations by providing foods you may not ordinarily opt for. Impressively, the menu was different each night and a delight to sample. Throughout our stay, the staff were outstanding: courteous, polite, helpful and went out of their way to accommodate. Thank you. We arrived at Hakone Airu with high hopes; these were achieved in every aspect. I would love to visit again and recommend it to anyone who is open to embracing everything on offer.

It was obvious from arrival that this hotel is brilliantly managed. In a clean and beautifully decorated reception area we were welcomed in a friendly and professional manner. Our room was spotless, well designed and comfortable with a fantastic view of the ocean and everything you could possibly need, even including bilingual TV!! I think the view improves the higher the floor, so aim for the highest of the twelve levels you can get! We were only able to stay one night, so couldn’t experience all of the countless facilities, but we absolutely loved the amazing and Brilliantly designed Bade centre with its beautiful swimming pool complex, impressive fitness centre and hot spring baths!! We had sunny but cool weather but swam outdoors in the heated pool area!! Brilliant!! There is a lounge area that serves a variety of food with specialities and themes. It’s very nice and has a well stocked bar, but it isn’t cheap!! Friendly service and a relaxing atmosphere, but “expensive”!! The buffet dinner though is good value with a wide range of tasty international dishes to suit all tastes! Go to the buffet for dinner!! The breakfast too was international and delicious. The dining room service was unbelievably friendly, thoughtful and professional!! Have no worries about choosing this hotel!

안녕하세요 저는 한국인입니다 이 료칸엔 10월 초에 방문했습니다 일단 사장님께서 번역기를가지고 정말친절하게대해주시고 목욕시간 디너,조식 시간까지 정해서 진행해주십니다 방은 정말 좋으며, 목욕탕도 혼자서사용했기에 너무좋았습니다 디너,조식 모두 맛있었으며 주류는 유료였습니다 숙소주위에 감성좋은곳이많으며 기차가지나가는것을 자주볼수있어서 좋았습니다 다음 방문엔 여자친구랑 같이온다고 사장님께 얘기했었는데 나중에 꼭 다시 가겠습니다 숙소에서 체크아웃하고보니 숙소 키를 반납을안해서 우체국서비스로 보내드렸었는데 받으셨을지모르겠습니다 정말 인생에 기억남을만한 료칸이었습니다 감사합니다 こんにちは。私は韓国人です この旅館には10月初めに訪問しました 一応社長が翻訳機を持って本当に親切にしてくださってお風呂の時間ディナー、朝食の時間まで決めて進行してくれます 部屋は本当にいいし、銭湯も一人で使っていたのでとても良かったです ディナーも朝食も美味しかったし、酒類は有料でした 宿の周りに感性の良いところが多くて汽車が通るのをよく見られて良かったです 次の訪問には彼女と一緒に来ると社長に話しましたが、後で必ずまた行きます 宿でチェックアウトしてみたら宿の鍵を返却しなかったので郵便局サービスでお送りしましたが、届いたか分かりません 本当に人生に残る旅館でした ありがとうございます。

This hotel is a historic property set in an iconic setting. We stayed in the Forest Section which features large, comfortable rooms that were a little dark, the bathroom lighting could be improved. Here is my issue. We arrived around 1:15 and we’re told that we could check in at 3:00. We had lunch in their cafe ( 50$) and asked again about an hour later if we could have early access. The very polite desk clerk replied “ Yes, for $70 dollars “. Astounded , I countered that we were departing early 2 days later, and he reduced the amount to $35. Now here is where communication becomes an issue: I continued the “are you kidding me?” and he kept bowing. I thought the issue was settled. That night and the next we ate at their lovely restaurants, French and the Cascade. Food and service was superb. With wine we spent about $900. Check out was early, and my husband didn’t really examine the bill. When we were back in our free early access room in Tokyo I noticed the $35 charge. I contacted the hotel’s customer service and they confirmed the charge. So, what about customer hospitality? I have NEVER been charged an early access fee for an hour. They have been times when we patiently waited for a room to be readied, and never demanded a rebate. It is all part of the guest/host agreement, I think this is probably a corporate decision by the Fujiya Group. Rethink your mission, guys, make guests feel wanted!

Hotel staff are nice and kind. I was helped a lot after I had left my iPhone in a cab. I greatly appreciate their support. Food is good. The Onsen bath is cozy. Only improvement they may want to make is proactiveness.

Saya tinggal di Jepun. Apabila tiada pelancong, akan semakin sedikit orang yang melancong dengan anak-anak! Hakone sangat cantik! Dan lokasi Xueyuehua Hotel adalah sangat mudah! (Saya cuba tinggal di tepi tasik pada hari terakhir, ia benar-benar menyusahkan, kecuali bas hanya pergi dengan bot, dan saya pening apabila bas membelok ke jalan gunung) Masih mudah untuk Gora! Perkhidmatan hotel sangat baik! (Hotel di Jepun mengenakan bayaran untuk setiap orang, jangan tanya tentang katil tambahan! Satu lagi orang akan dikenakan bayaran lebih) Bilik ini sangat besar, ini jarang berlaku di Jepun! Tetapi hotel ini sangat lama dan kemudahannya sangat lama! Hotel pertama apabila Gora Subway keluar, tetapi kerana ia sangat dekat, balkoni terdengar bunyi bising kereta bawah tanah! Tetapi tiada bunyi bising selepas ditutup! Di sebelahnya ialah Gora Flower Fan Hotel tempatan yang terbaik! (Fikirkan semula) Kerana wabak itu tidak termasuk sarapan pagi, saya tahu bahawa saya perlu membuat tempahan apabila saya pergi ke sana. Terdapat sangat sedikit restoran di sekitar, dan ia ditutup pada hari Khamis. Umumnya, ia dibuka pada pukul 11 dan berakhir pada pukul 5 atau 6 petang! Saya terpaksa makan seawal mungkin. Saya tidak tahu pada mulanya, saya hanya boleh membeli mee segera di tingkat satu hotel. Ambil yukata di tingkat satu, jangan lupa masuk! Terdapat tiga mata air panas peribadi dan dua kolam besar. Saya juga mencuba mandi batu di tingkat dua (juga ditempah). Mata air panas yang besar pada asasnya sangat sedikit! Hubungan wabak! Pembayaran dibuat secara automatik oleh mesin, dan dibayar untuk mandi batu 1500➕mata air panas 900!

We got this very large suite that was in the CONDO complex. It is outside of the main building but there are walkways in the back that allow transverse with the key. That said, it was incredibly comfortable. The beds were plush and comfy. Spring bath was soothing. The suite was HUGE!! There was a large sitting area as well as a patio. The entire place never felt crowded even though people were always checking in. I did not see anyone the entire time while walking around except during mealtime and the dessert hour. We signed up for both dinner and breakfast because we weren’t too keen on looking for a restaurant. It was the best decision because the food was very fresh and varied (although focused on Japanese more). It was buffet style with an extra personalized item that you get to order. Dessert was generous and there was a small bar to mix one’s own drinks. Afterwards, there is a dessert-beer-coffee bar that was just wonderful. It was like a mixer. The onsen was nice. We ended up doing only the private onsen and it was available both times. We also had the bath in the suite. Everything felt super clean and immaculate. The hosts and reception personnel were nice and friendly throughout. Check-in and check-out was quick and seamless. It is about 5 minutes’ walk from the GORA train station. There are lots of bus in the main street downstairs.

To enjoy the Infinity Pool we got up at 6 am. The facilities have a very chic design, black and gray with modern Zen lines. The view was great but wouldn't be in bad weather. Only 2 smaller jacuzzis and 5 sunbeds. Already it was pretty packed with young 20 somethings. The sunset should be fantastic. The onsen was a floor below, a large square indoor bath and one outdoor with wooden slats covering the whole view but letting in air. Nothing special. The fitness room was still closed and so was the lobby bar (Covid). We arrived after eating in Enoshima. We had a seaside room with a balcony but no seating on it; our daughter+kids had a mountain view): a smaller room with no balcony, less space and parking lot view. Our plan did include the infinity pool/onsen admission (after the Long Beach summer season closed). Breakfast was fantastic-something for everyone in a bright sunny room with ocean-view. Parking costs ¥1000.

This is a fantastic experience to stay in this hotel. Due to Covid19, I didnt try the public hot spring but book the room with the Japanese bathroom. The hot spring is hot enough though our room is not the sea view but u can definitely release all your stress. The food and service are highly recommended and next time will world being my family to stay at least 2 days to enjoy !

整個住宿體驗十分良好，環境景色實在太美麗，夜晚的BBQ和營火令人感覺很放鬆，家人朋友都很滿意，而且距離十国峠展望台很近，幾分鐘路程便有不一樣的景色。 泊位闊落對自駕遊旅客友好，但入口位略窄，駕駛如Alphard大小的車輛可能會有些吃力，不過應該夠過的。 絕對係一個會encore的住宿。