Hotel berhampiran Harlow Park, Oklahoma City

酒店挺乾淨的，早餐不錯。前台服務一般，shuttle需要提前24小時預定才可以

They went above and beyond to help take care of us during a very hard time for our family. They are great!

酒店很大氣，雖然有點年頭了，但是看起來各方面都不錯，尤其是人員素質。酒店位置也不錯，就在市中心，邊上還有共享單車

I really wanted to like this hotel, and there are some things to like. It is a beautifully restored historic building, which is a plus. The rooms are large, and the beds comfortable. However, the management needs to pay more attention to details. After a full day out at appointments, I came back to a room that had not been touched. The bed was unmade, the trash was not emptied, the empty glasses had not been picked up, and I had no clean towel to take a shower before dinner, and I was in a time crunch. (The hotel is supposed to provide daily housekeeping.) The front desk didn't answer the phone when I called from my room, so I got dressed and walked down to talk to someone in person. I was told housekeeping would come right away. But they did not. And so I had to call again, this time getting an answer but still greatly delayed on anyone showing up at my door. If this were a Hilton Garden Inn, I would expect less on service. But at a Hilton property like this, I expect more. A huge oversight is the bizarre room service menu offered. Where else in America can you not order a hamburger or some basic food from room service. I wasn't in the mood for a Wagyu steak. So I went to the bar and found a hamburger and fries. But the bar is not allowed to sell desserts. What? Who thought that was a good idea. The next night I ate a chicken Caesar salad in the bar and nearly broke my teeth on at least four chicken bones not properly removed. Nice property, good location, nice rooms (don't expect a view though) but somewhat lacking in basic service. This should be an easy fix for management.

The valet service was excellent and a blessing in the heat. Also, everything is closeby so there is not much driving or traffic to hassele your stay. . We were missing a hairdryer but the front desk was prompt to deliver one to our room.

Our stay was great! The room was spacious, nice, and clean! The area of the Hotel was quiet! Parking was also great! It was the perfect location to walk to bricktown! Highly recommend this hotel!

非常不錯哦

Hotel ini menyampaikan lebih banyak daripada yang kami jangkakan. Semua orang sangat baik, biliknya cantik, malah mereka mempunyai bilik jenis studio jangka panjang dengan dapur! Kami tidak mempunyai masa untuk kolam, tetapi ia jauh lebih besar daripada kebanyakan dan kelihatan sangat bersih. Sarapan paginya mengagumkan (sudah lama kami tidak mendapat wafel hotel lol) dan mereka mempunyai kopi dan teh percuma sepanjang hari.

What a amazing great advocated staff!!!! We spent a night in Hampton inn Oklahoma in our way home to Georgia. My husband left his valuable watch in room in this hotel. We made a call, and they said they talk to manager. Mrs. Jasmine mailed the watch to our house in georgia. How we can say thank to such great staff. Plus we really enjoyed our stay, such amazing clean room and what a wonderful breakfast. We both thank you all!!!!

The hotels general manager, Patel, made everything from checking in to checking out miserable. I work for Marriott. I know that the Marriott standard is to treat every guest like family. The goal is to make people want to come back. Her customer service skills are subpar, and if she doesn’t know how to treat another Marriott employee and their family, who showed nothing but kindness, I hate to think how she treats her employees that shes’s actually in charge of. Based on what I hear, it’s not well. The front desk employee, Liz, runs the place like a well oiled machine and should replace Patel immediately. She treats everyone who walks in the door like her best friend. She is the only reason I didn’t take my money elsewhere. And there are PLENTY of hotels within 5 miles of that place. As for the hotel itself, there’s not much to complain about. The hotel is clean and quiet. Breakfast is adequate. The rooms seem to be kept up. It’s probably the only reason, that and Liz, that people stay there. When you manage a hotel, you need to always keep in mind your guests are there for a variety of reasons. I had a sudden death in the family and had to fly home for a funeral. The last thing I needed to worry about was management treating my family members checking in with disrespect. And the last thing any of us needed at such a sensitive time was front desk staff taking out their lack of customer service skills on us. You never know what people are going through. Being nice to paying guests, and greeting them with a smile isn’t hard to do. The general manger could really use some training on how to run a hotel and to gain some people skills. She’s obviously miserable and you can clearly see on the faces of the employees that her lack of enthusiasm for the people who stay there is wearing thin the tolerance the staff has for the guests and their needs. It’s only a matter of time before people take their money elsewhere.