Premier Inn Birmingham Oldbury (M5, Jct2)

Hotel could do with a refurb, staff friendly, janie Lee was our host over at the hotel restaurant and it’s been a pleasure. Friendly and provided amazing service running breakfast on her own, food tasty so can’t complain will be back if ever in the area

Jamie our hostess for breakfast was fantastic very professional and a happy person to meet. I would gladly return to this hotel knowing that the staff are very polite and courteous. The food was excellent especially breakfast the location was ideal for our business visit.

Having stayed at a Premier Inn before some years back, I was reasonably confident that my stay at the Premier Inn Oldbury would mirror the excellent experience I had had before. Unfortunately it wasn't the case, I was looking forward to a nice clean, crisp and modern room with a comfortable bed instead I got dated deco, lose fixtures and fittings and mould spores on the bathroom ceiling. The room I got failed in compassion to the pictures advertised on the website. I booked a nights stay at this hotel, upon arrival I speedily checked in and whilst waiting in the reception area another guest enquired about adding dinner and breakfast to their reservation, at which point the receptionist informed them that dinner wouldn't be on offer that evening as the chief had called in sick. Upon hearing this, I explained that I had paid for dinner and breakfast in advance and that if dinner was no longer available that evening that I'd like a refund on the cost. I thought it was disappointing this information wasn't communicated when I checked in as the particulars of my booking would have been display when I was checked in. I was given two cards, one for access to my room and another for the room lights. The card for the room lights wasn't needed as there was no card switch in my room, just an ordinary on/off light switch (perhaps the room I stayed in hadn't been modernised yet). The room itself was very basic with a handful of sockets to one side of the room but none by the bedside which is where you'd expect one to charge your phone whilst you slept. Not much of a view outside other than the fence of the neighbouring property. The heating was a fairly simple set-up with an electric panel heater in the corner and an electronic wireless controller to the side of the bed. A communal electric heater sited outside my room would click on and off throughout the night in order to try to maintain the temperature which I found quite disruptive. The quality of finishing to the room was below par, the painting on the ceiling areas and silicone in the bathroom area was very poor. Although the bed weren't as good as the one I'd slept in at another Premier Inn, I did manage to have a good night's sleep at Oldbury. Breakfast was serve at a restaurant just across the way from the hotel, thank goodness it weren't raining otherwise I would have been soaked. The breakfast was average, I had thought it might be a buffet kind of set-up as it was meant to be unlimited breakfast however I was seated and a server took my order, it may very well have been unlimited breakfast but I thought a self-service buffet would have been more appropriate, I very much doubt guest would want to bother servers if they wished to top-up their plate and so would probably just make do with what was on their plate. Unfortunately I would not recommend this hotel to anyone else and would not stay here again.

The staff were friendly, but the understaffing is a chronic issue. The service in the restaurant was slow. A couple of our meals arrived cold. 2 staff on the restaurant floor who were also running the bar. It was a busy evening. You could not fault the staff, who were quick to apologise. Staffing levels have been drastically cut. No Manager in the restaurant. The same service in the morning. Just one staff member on the floor. One member of staff explained that staffing levels had been cut. Rooms were clean [we had 3 booked]. Rusty soap dispensers in all three. Bath was very high, difficult to get in and out of. The meal deals are hard to navigate with what children can get etc. We got in a muddle with trying to sort out 3 rooms and 4 children. It would help if all the Premier Inns offered the same deals. The decor was tired throughout the hotel.

Can't fault the hotel the problem was the pub where you should! get your meals. We booked for the meal deal but when we went for our evening meal we were told the restaurant had no staff so no food was being served, the breakfast was on the next morning but seeing the place in daylight the seats are so dirty which is very off putting for a food establishment. Most of the cups and dishes were dirty and found it hard to find clean ones in the pile, we did tell a manager of staff but they were disinterested. The coffee machine was not working, the hot water for drink not very warm, we had a very very long wait for cooked breakfast after ordering to the extent some guests at other tables walk out after having to wait to long. I just hope I get the full refund for the food as asked for.

Stayed for a quick break and it was 10 out of 10 from start to finish. Anne Marie greeted us at reception and couldn't have been any nicer or helpful or professional x A credit to Premier Inn staff. Room was lovely and warm and ultra clean. Complimentary sachets for drinks with any more needed at reception. Most comfortable bed with gorgeous heavy duvet and just as the ad claims - home away from home. Lovely room and bathroom with an excellent power shower. I'd have loved to buy the comfy chair as could have easily fallen asleep in it. If you ever change you seats please let me buy room 34's xx loved it. Will happily go again and already looking for another visit. Thank you for a wonderful stay