Penginapan Intercontinental Hotel & Resorts di Onna

The location is easy to reach even without a car thanks to regular bus connections. The setting itself is stunning — the hotel is located on a separate peninsula, and the views are truly magnificent. Unfortunately, the hotel building feels very old and worn out. It is difficult to perceive it as a high-end place in its current condition. Because of this, the prices for additional services and restaurants also feel overpriced. Dust, dirt, worn furniture, and even mold significantly spoil the overall impression. At the same time, there are many positive aspects. Some areas are beautiful, the food is very tasty, and the staff are extremely polite, attentive, and caring. However, there was also an issue with canceling part of my stay. I submitted a cancellation request, but it was repeatedly declined. Although the manager confirmed by email that the cancellation should be possible, they claimed the request never reached their system. If the hotel undergoes a proper renovation, I would gladly return. For now, my feelings are very mixed — the natural beauty and great service contrast strongly with the poor condition of the property.