Hotel Onna dengan Gim

We had a wonderful stay at PGM! The staff were incredibly nice, professional, and always eager to help. While the breakfast buffet didn't have a massive selection, every single dish was beautifully prepared, high quality, and absolutely yummy. The entire environment is so relaxing, making it the perfect getaway. We also loved both the indoor and outdoor pools—they are clean, modern, very comfortable, and paired with excellent facilities. Highly recommended!

We had spent 4 nights at the hotel during the Golden Week which might have influenced the perception of service, but not dramatically. Among the advantages of the hotel are: nice spacious rooms (ours had a stunning sea view); generally good location with beautiful nature and access to the beaches where you could actually swim (not a given on the island) - at least until the tide goes too low; reasonably good food across the restaurants with rather friendly prices; stylish bar with quality drinks. Among the disadvantages are: very non-Japanese service (generally not very helpful, with low penetration of English among the staff) and lack of attention to detail that could make the resort actually very nice - again, not very typical case for Japan. A few pieces of advice to the management: 1. Bring the option of in-room breakfast. If a guest is sick and can’t go down, it’s impossible to order in-room breakfast on the day, while rooms service opens at 11:30. Same frustration goes to the coffee stall downstairs that doesn’t serve coffee during earlier breakfast hours 2. Consider equipping rooms with coffee machines and contemporary electronics - low costs to take, yet massive disadvantage for the 5* status for not having them 3. Pay more attention to room service: we spent 48h without shampoo and shower gel. Our glasses were washed occasionally. New bottles of drinking water arrived only once. 4. Fix the beach! The amenities there look like a poor community beach area, especially those shameful umbrellas. You have reasonable amenities at the pool - why not spreading them to the beach areas to make them feel more like a resort rather than public beaches that no one gave any care? 5. Gym and SPA amenities could use a bit of refreshment. I won’t mention SPA service itself which might be a result of poor luck with the specific technician 6. Empty mini bar equals lost revenue. You could easily cover the modifications above through adding more options for people to enjoy drinks at their balconies. What makes staying in Japan truly special - genuine care and attention to every detail - was completely missing over our stay at this Hyatt. In fact, we consistently had that feeling “this could actually be really nice” and then something would go terribly wrong with the awkward service. The hotel that looks like 5* on pictures leaves a 3* aftertaste at max. I am only writing this because I felt it didn’t have to - those are easy aspects to fix.

돌아기가 있어서 다다미방, 분리된방을 찾았는데 방은 아주 예쁘고 깨끗하고 아기가 자기 좋은 다다미방이었습니다. 문으로 공간이 나뉘기는 하지만 완전한 방 형태는 아니고 소음차단이 전혀 안되는 문만 닫히는 공간이어서 재우고나서 밖에서 조용히 놀아야 했습니다. ㅂㅋㅂㄹ가 있다고 들었는데 일단 저는 보지 못했고 시설에 연륜이 느껴졌지만 깨끗해서 불편한 것은 없었습니다. 직원들이 매우 친절하시고 상황 대처를 매우 잘해주십니다. 바다 구경하고 있었는데 멀리서 오셔서 가족 사진을 찍어주시는 것에 감동했습니다. 전자레인지, 커피머신등 아기랑 있기에 아주 훌륭한 호텔이었습니다.

Hotel was great! There were food trucks and in-house hotel cafe that you could get your meals from. Super convenient! Swimming pool was in a separate block above the carpark which kept sound at minimal even if you are facing the pool. Room has all the facilities needed for those who DIY meals or wash & dry laundry.

從機場出來坐120路公交車，在熱田站下車就能直接到酒店門口，很方便。 酒店非常新，裝修很有審美，枕頭睡得很好。酒店的法餐非常美味，有主廚創新設計的菜品，既精緻又有驚喜，連餐盤都像藝術品般賞心悦目。 服務完全超出預期，工作人員會記住客人的偏好，讓人感覺非常貼心。 整體體驗非常滿意，下次一定還會再來！

Outstanding Family Resort Experience We had a wonderful stay and would highly recommend this resort to families visiting Okinawa. The service throughout our stay was excellent. Every staff member we encountered was warm, helpful, and genuinely committed to making our holiday memorable. One of the best decisions we made was purchasing the Savvy Club package. It offered excellent value through discounts on restaurants and activities, and an added bonus was that lunch and dinner were complimentary for children under 12. For families, this made a significant difference and enhanced the overall experience. The range of activities available was truly impressive. Beyond the usual water sports, there were opportunities for snorkeling, diving, and unique marine life programs. Our children especially loved the experiences with the sea turtles and dolphins, which became the highlight of the trip and created memories they will talk about for years to come. Swimming with the dolphins was particularly special and an experience we will never forget. Another standout feature was the indoor water park. It was a huge hit with our children and provided the perfect alternative when the weather was either rainy or simply too hot to be outdoors. Having such a high-quality indoor facility meant there was always something fun for the kids to do regardless of the conditions. What stood out most was the level of care shown by the staff. As we had a very early flight on our departure day, we informed the hotel that we would be checking out before breakfast service started. Without hesitation, they kindly prepared breakfast bento boxes for our family to take with us. It was a thoughtful gesture that perfectly reflected the hotel’s exceptional hospitality. From the facilities and activities to the outstanding service, this was one of our favourite family holidays. The children are already asking when we can come back, which says it all.

今回で2度目の宿泊になります。 前回とても素晴らしい滞在だったため、またオリエンタルヒルズさんを選びました。今回も本当に素敵な時間を過ごすことができ、特にスタッフの皆さまのホスピタリティは相変わらず素晴らしかったです。パートナーもとても喜んでおり、心からリラックスできる幸せな時間となりました。 一点だけ気になったのは、バスルームでシャワーを使用した際、壁の四隅から黒いカビのようなものが床に流れてきたことです。沖縄の高温多湿な環境ではカビ対策が難しいことは理解しておりますが、せっかくの素敵なホテルですので、この点が改善されるとより快適に過ごせるのではないかと思いました。 総合的には今回も大満足の滞在でした。またぜひ宿泊させていただきたいと思います。素敵な時間をありがとうございました。