Pengguna Tetamu
22 April 2024
Extremely incompetent and disappointing service by staff. The overall property is well-located and is clean. However for the price they charge you would expect far better service. Not only were even simple requests delayed by hours, very often the ask would be ignored even after 2-3 reminders. The worst has been though after we checked out on Thursday, we realized at night after having driven about 5 hours away that we had left some crucial medicines in the room. We called up the reception on Friday morning to confirm if they had found the medicines so we could go back and collect it and they assured they would call us back as soon as possible. No only did no one call us back, we called them up over 10 times between Friday, Saturday, and Sunday and no one picked up the call. The fact that this could have led to a dire medical crisis and yet no one even responded showed me how the staff could not care at all. Highly recommend staying elsewhere.
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