Velaa Private Island

We were in Vella in February, the weather was beautiful, every day we had a cocktail on the beach under a palm tree right at noon and looked at this magnetic ocean. The hotel is a beautiful maintained jungle, the sand is white and fine, the restaurants were unique, the service was impeccable, and the children's club amused our child so much that we only saw him in the evening. In the evening at the restaurant, on the beach, there was a spectacular program, with beautiful decoration and incredible cuisine... For a long time after we got home, my thoughts drifted to Velaa, I think a part of me stayed there waiting for me…

Our stay at Velaa Private Island was nothing short of exceptional. From the moment we arrived, we were treated with the highest level of care and attention. Hana greeted us at the airport, escorting us to the private lounge and offering us hot beverages while our seaplane was being prepared—a thoughtful and welcoming touch. Upon arrival at the island, Azil was there to meet us at the jetty with a warm welcome. Our butler then took us to our room, giving us a tour and ensuring we were comfortable. The room was stunning, and we thoroughly enjoyed every moment spent there. Special thanks to Mode, who went above and beyond to assist us and show us around the island, making sure we had the best possible experience. We also appreciated the kindness and helpfulness of the girl at the restaurant (whose name I unfortunately can’t recall) – her service was outstanding. Overall, our experience at Velaa Private Island was unforgettable. The attention to detail, impeccable service, and beautiful surroundings made for an excellent stay, and we can’t wait to return. Highly recommended!

I have stayed at quite a number of luxury hotels and resorts in Asia, and have had a fair share of experience on butler service. Disappointedly, I think my stay at Velaa is one the most frustrating experience I have ever had, considering the room rate is over USD $3000 per night. My disappointment can be summarized as follows: 1) I visited the main restaurant - Athiri for dinner on 17 Nov. There was a billing mistake and I was charged for something that should not be charged. This set the tone of the stay and revealed the carelessness among the staff members. 2) The butler appeared to be not well-trained. I transferred from Cheval Blanc Randheli to Velaa on 17 Nov 2023, and upon check in, I already felt the butler service was not up to my expectation. The service style was so sloppy and inattentive that it seemed there was not much training offered, regarding proper butler service that is up to the standard of a Forbes five-star hotel. For instance, i) Before my check out, I asked my butler to pack the luggage for me. After packing, he took my luggage to the front office. After he took my luggage away, I discovered that he actually did not pack any of the clothes in my wardrobe (on the left side of the bedroom), and they were all still in my wardrobe! This showed how careless the butler was, even when packing was one of his most basic job! I immediately contacted him and told him about this mistake, but he attempted to blame me instead. He said that during unpacking, he only placed my clothes in the wardrobe on the right side of the bedroom, and it was my fault for not telling him that some clothes were in the left wardrobe! As a butler, isn't his job is to do a thorough check of the wardrobes during packing? And to be honest, I placed the clothes in the left wardrobe after bathing (the night prior) by myself (instead of calling the butler to do so) was because I already got the impression that the butler was not very good at his job, and I did not want to disturb him at night by calling him to come to my villa just to place my clothes in the wardrobe. So, in the end, my mercy act of "not giving extra for the butler to do" actually became the reason the butler blamed me for his mistake! How ridiculous is this? It was so shocking to me that for my room costing over USD $3000 per night, the staff would blame the guest in such a manner! Again, this reinforced my statement that there was inadequate customer service training offered to staff at this resort. In contrast, my butler at Cheval Blanc Randheli actually searched my villa thoroughly during the packing process to make sure he had left nothing behind. ii) On the afternoon of 17 Nov 2023, I wanted to go for snorkeling for a while in the ocean in front of my villa. I was not a good swimmer, so I informed my butler about this so that he could check on me and make sure no accident would happen to me. He just did not appear to be interested in this job and did not particularly want to help m