We are a family of 11, and getting the 2 BR suites was perfect. We got 2 suites to comfortably fit our group. The rooms were great, despite the fact that it's an older hotel. The kitchen was really helpful esp when we just wanted to have some meals in-house. We just bought some stuff from Publix and cooked a meal on one of our last nights while packing. The kitchen was fully equipped, and they also provided dish soap and a sponge which was great. New towels were provided each day but I had to ask. They only clean the rooms twice a week. The beds were comfy, showers had good water pressure too. The Hot breakfast was great, including eggs, breakfast meats, cereals, bread, coffee, juice, fruits, and very nice cook-yourself waffles. The breakfast area never got really packed, we always got a table. We were there Friday, Saturday, and Sunday. It was also nice to be able to bring breakfast up to the room, especially for the kids. Coffee was available all day in the lobby. I love the lounge area by the lobby. It was a nice place to wait for the rest of our group, with comfy seats and a refreshing area. As I said, the hotel is a bit outdated so they will need to fix the paint, renew the carpets, brighten the lights, etc soon to stay competitive, but other than that, it was clean and the service was good. The staff at the front desk was great, the Shuttle service was on par, and we had a very early flight and took the 4:30 am shuttle. We booked ahead and they could accommodate us and our big luggage. The general manager Marisela Keller who handled our email inquiries very early on before our stay was excellent. We sent some inquiries and special requests twice, and both times she responded very promptly and clearly. It was a big factor in why we chose this hotel as well over another one that we prebooked.
56 Ulasan