Hotel Mesra keluarga di Orlando

Hotel vila ini sangat selesa, dengan kemudahan dobi yang lengkap, terutama dengan bayi dan orang tua Keluarga sangat sesuai untuk menginap, kerana dapurnya lengkap dan boleh memasak sendiri, memenuhi perut Cina kita! :

Todo excelente de verdad que la cadena hyatt son de las mejores el servicio y las instalaciones estupendas

It is not an expensive hotel and is pretty decent for what you pay. It is very, very big and set up in the ”motel style” where all the of the rooms have an exterior entrance. They wouldn't let uber eats drivers come past the lobby, which is pretty annoying given that it is about a 5 minute walk to the lobby (and then 5 back), where as if the driver could drive right up to your building, it would take 30 seconds. Not fun when it's pouring rain (like in my case).

This resort is absolutely amazing from the staff to the amenities. I felt very comfortable here as a first-time solo traveler. I received daily text messages from staff checking in on me which I appreciated so much. I loved it there. Definitely my go to hotel for each time I visit Orlando!

Comfortable clean room Had great time by pool with pool service prompt. That I loved. Would have liked pool to be heated. It was cold

Truly enjoyed our stay at SpringHill Suites. Before our day starts, the breakfast buffet had so much selection, the gym was clean and conducive for a quick workout, then the rooms were very clean and tidy everyday, which surprised us every time we came home at night after long days of excursions at the parks…

乾淨，裝修不錯。客房服務需要自己打電話叫。每天有免費班車接送Disney的不同園區。哦，對了，這個酒店的客人是可以early entry Disney的，我們最後一天才發現，沒用上，到了跟酒店前天要卡，就可以提前半小時進園完了，安排好的話是能多玩幾個項目的。

We arrived at Hard Rock to wait in a lengthy queue for check in. After 25 minutes we approached the counter to be instantly asked for identification, now we had our passports etc at another hotel in Disney, but we had taken pictures of them instead of transporting them around. This was not acceptable to the employees at Hard Rock, so instead of acknowledging we had maid a mistake or given us some support in what to do, we had been abruptly moved on with a ‘next’. Asked to speak to a manager and was me t by a supervisor, who was sympathetic to listening to us but repeated that this was policy. I explained that it would take an hours round trip to go get identification and was there anything that can be done, the answer was no. However, he did disappear and come back and say that we can use their taxi company for this. So credit where credit is due. After 2 hours of messing around -and multiple attempts at spelling names of the guests in my party we had some park tickets and fast passes, but lost half of the day in the park. Unfortunately, this isn’t the worst part. Once we came back to the hotel from the park, we were presented with a musty/smoky smelling, filthy room. The pullout bed was uncomfortable and not fit for purpose for my son. Tried to speak to staff again at reception who just completely dismissed the situation. It was that bad that I wasn’t allowing my son to sleep on the bed and opted against staying there and getting another taxi back to the Disney resort. I had also emailed in to say that it was a members special birthday and could they be accommodating in some way, we had stayed at hard rocks in Madrid who put a sign on the mirror and some drinks vouchers, just something small goes a long way, but they didn’t even acknowledge it. Sadly, for a premium hotel this is not a premium hotel, experience encounter with staff or premium service. It ruined that part of holiday. Thanks Hard Rock.

유니버설 스튜디오 관람을 위해 4박 투숙했습니다. 전체적으로 시설은 만족스러웠습니다만 호텔이 넓게 퍼져 있는 형태이기 떄문에 체크인 할 때 메인 로비 근처로 방을 얻는게 셔틀버스 타거나 식당을 이용할 때 편합니다. 푸드코트 식당의 가격은 미국 기준으로 괜찮은 수준이고 퀄리티도 그렇게 나쁘지는 않았습니다. 유니버설 스튜디오로 가는 셔틀도 매10분 마다 있어서 이용하기 편했습니다. 셔틀버스로 유니버설 스튜디오까지 가는데 5분 정도 소요되었으며 셔틀버스에서 내려서 시티워크를 지나 유니버설 스튜디오 입구까지 10분 정도는 걸어야 합니다. 객실도 유지관리가 잘 되는 편이었고 깔끔한 편이었지만 묵었던 방에서 추워진 날씨에 난방이 잘 되지는 않았습니다. 하우스키핑도 매일 잘 제공되었고 문자를 통한 프론트 데스크의 응대는 편리하고 만족스러웠습니다.

前台人員一個月內反覆更改規則，一個月前說住滿28天要調換房間。我調了，一個月後又說住滿28天要離開酒店7天才能再次入住。並在當天沒有通知、取消預訂。態度蠻橫無理。**經理死腦筋不會變通。一個好酒店被這羣管理搞得烏煙瘴氣。再不會來這家。旁邊的cypress point前台委內瑞拉的經理頭腦靈活，特殊事情特殊辦理，強烈推薦！