Hotel Mesra keluarga di Orlando

Resort is huge. Grounds are beautiful and well-maintained. Villas are clean, spacious and furnishings quite comfortable. Pools are clean and plentiful, but sometimes hard to find seating due to chair hogs, although there seemed to be more available later in the afternoon. We did not use all of the pools, our favorites were Fountains and Cascades, both of which had refreshing waterfalls, Cascades had more kiddie pools. Lakes pool seemed to be more sedate with older guests and shaded areas. All of the staff we encountered were pleasant and professional. Food onsite is basic burgers, dogs & fries & pizza but quite good. Location is so convenient to theme parks, outlet malls and restaurants we found an excellent Italian restaurant about 5 miles from us, Fresco's. Be aware that some buildings do not have elevators. We would not hesitate to return!

Hotel vila ini sangat selesa, dengan kemudahan dobi yang lengkap, terutama dengan bayi dan orang tua Keluarga sangat sesuai untuk menginap, kerana dapurnya lengkap dan boleh memasak sendiri, memenuhi perut Cina kita! :

位置蠻好，但是展會期間不含早餐，商務出行性價比不是很高。 位置蠻好，但是展會期間不含早餐，商務出行性價比不是很高。位置蠻好，但是展會期間不含早餐，商務出行性價比不是很高。位置蠻好，但是展會期間不含早餐，商務出行性價比不是很高。

It is not an expensive hotel and is pretty decent for what you pay. It is very, very big and set up in the ”motel style” where all the of the rooms have an exterior entrance. They wouldn't let uber eats drivers come past the lobby, which is pretty annoying given that it is about a 5 minute walk to the lobby (and then 5 back), where as if the driver could drive right up to your building, it would take 30 seconds. Not fun when it's pouring rain (like in my case).

This resort is absolutely amazing from the staff to the amenities. I felt very comfortable here as a first-time solo traveler. I received daily text messages from staff checking in on me which I appreciated so much. I loved it there. Definitely my go to hotel for each time I visit Orlando!

Comfortable clean room Had great time by pool with pool service prompt. That I loved. Would have liked pool to be heated. It was cold

Overall stay was good. Staff was excellent, willing to help, and courteous. Rooms and hallways were okay. Beds were kind of short. Breakfast was okay with normal food served. Yogurt had been frozen along with muffins and etc. Pool was good but not enough lounge chairs for everyone. Hot tub was nice and hot but the jets didn’t work making it more a hot pool. I would definately stay there again. No major issues and great staff.

乾淨，裝修不錯。客房服務需要自己打電話叫。每天有免費班車接送Disney的不同園區。哦，對了，這個酒店的客人是可以early entry Disney的，我們最後一天才發現，沒用上，到了跟酒店前天要卡，就可以提前半小時進園完了，安排好的話是能多玩幾個項目的。

We arrived at Hard Rock to wait in a lengthy queue for check in. After 25 minutes we approached the counter to be instantly asked for identification, now we had our passports etc at another hotel in Disney, but we had taken pictures of them instead of transporting them around. This was not acceptable to the employees at Hard Rock, so instead of acknowledging we had maid a mistake or given us some support in what to do, we had been abruptly moved on with a ‘next’. Asked to speak to a manager and was me t by a supervisor, who was sympathetic to listening to us but repeated that this was policy. I explained that it would take an hours round trip to go get identification and was there anything that can be done, the answer was no. However, he did disappear and come back and say that we can use their taxi company for this. So credit where credit is due. After 2 hours of messing around -and multiple attempts at spelling names of the guests in my party we had some park tickets and fast passes, but lost half of the day in the park. Unfortunately, this isn’t the worst part. Once we came back to the hotel from the park, we were presented with a musty/smoky smelling, filthy room. The pullout bed was uncomfortable and not fit for purpose for my son. Tried to speak to staff again at reception who just completely dismissed the situation. It was that bad that I wasn’t allowing my son to sleep on the bed and opted against staying there and getting another taxi back to the Disney resort. I had also emailed in to say that it was a members special birthday and could they be accommodating in some way, we had stayed at hard rocks in Madrid who put a sign on the mirror and some drinks vouchers, just something small goes a long way, but they didn’t even acknowledge it. Sadly, for a premium hotel this is not a premium hotel, experience encounter with staff or premium service. It ruined that part of holiday. Thanks Hard Rock.

We checked in around 7 pm with a gentleman that has a unique name should have told him to write it down I apologize but I hope you get recognition he checked us in and we were on our way to enjoy the resort unfortunately 3 hours later we noticed our ac not working and I told him about he said I'll said a tech when we came back in wasn't fixed so I called front desk and James answered apologizing about the situation and that unfortunately he couldn't do anything till the mornin, in the morning Zoe and Jillian helped my family with our extension and were able to move us to a more comfortable room with a working ac thank you all so much for going above and beyond we had a blast!! Definitely going back!!