Pengguna Tetamu
21 April 2024
Our stay was a mix of kid's spring break and business (bleisure). I booked a Two queen suite, which is actually 2 connecting rooms with 2 -queen beds in one room and the living space in the other with sofa bed. Highlights: 1) The lobby/work/play downstairs is knockout! 2) The pool area is good and maintained well. 3) The restaurant/bar staff are helpful, kind and attentive. 4) Our booking was spacious with and had 2 bathrooms (one warming bidet) 5) Quick access to the toll road 6) Driving or biking distance to restaurants is short. Areas for improvement: 1) The hospitality desk staff barely made eye contact to say hello and did not go out of their way to be helpful. 2) The pool is frigid regardless of the sun shining directly on it. 3) During our 8 day stay, the power went out, elevators power shut off, fire alarm woke us before 7a and there were no warnings regarding whether or not any of it was maintenance or problem related. 4) We learned during our 8 day stay that your room will only be cleaned and replenished every other day. This wasn't great for 4 people, despite our being pretty tidy. After going downstairs to the front desk, I was offered a free coffee (which is already free) for my trouble after having asked for service multiple times without a response by phone. 5) While there was plenty of room for sleeping and sitting, there is little to no storage for storing your items inclusive of luggage/clothes/shoes. If you have an extended stay, are lodging with multiple people and need to place your personal effects away, be prepared to be creative. 6) Lastly, this hotel is on the other side of the tollway from The Wave Hotel/BoxiPark and all restaurants. It is more of a car or bike ride, depending on what work for you. There are no immediate walkable amenities nearby. This was not the Marriott feel that I've come to know for nearly 3 decades now. We will likely not return to this hotel but it is solely due to personal preference and all listed above.
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