The hotel was nice, breakfast was excellent. The room we had was great but the night shift staff was not very forth coming with information that parking was in fact not free on property and that it was $25/day!!!! That is insane! We found broken glass on the floor in the kitchen area and have made 2 attempts since checking out to speak to the manager with no response whatsoever! That is very poor customer service. Up until finding the glass on the floor everything was going ok with the hotel stay but finding glass is not safe and we had 3 year old with us who loves to play all over the floor. He could have been seriously injured by that glass had we not found it. Combine this with the fact that there were no cleaning supplies in the room except dish soap, no oven (how is this a full kitchen with no oven), no sponges provided and the refrigerator door was sticky and had not been cleaned properly. The manager not contacting us back within 24 hours of us leaving and requesting to speak to them is unacceptable. We are very disappointed in this stay.
Terjemah