Hotel Mesra Haiwan Peliharaan di Orlando

酒店設施很新，環境不錯，樓下也有一些吃的，出去玩也不是很遠，攜程定有時候比官網划算，只是可能不能有酒店會員積分

It was definitely a convenience to say there when I had to get on my flight early in the morning food was exquisite and the rooftop pool was great.

It was such a good hotel for the cost. We thought because we were so close to the Disney/Universal parks that it would be very expensive or poor quality, but this hotel was very cheap and very good all around.

Comfortable clean room Had great time by pool with pool service prompt. That I loved. Would have liked pool to be heated. It was cold

Honestly, impressed at how clean it was. I wish the carpets weren’t black though cuz I’m not sure how clean those were. The bed and bathroom which is what matters most were very clean. The staff was friendly and I like that they have a bar on-site. I wish room service was 24/7 though. They only had it for a few hours at night and a few in the morning.

乾淨，裝修不錯。客房服務需要自己打電話叫。每天有免費班車接送Disney的不同園區。哦，對了，這個酒店的客人是可以early entry Disney的，我們最後一天才發現，沒用上，到了跟酒店前天要卡，就可以提前半小時進園完了，安排好的話是能多玩幾個項目的。

We arrived at Hard Rock to wait in a lengthy queue for check in. After 25 minutes we approached the counter to be instantly asked for identification, now we had our passports etc at another hotel in Disney, but we had taken pictures of them instead of transporting them around. This was not acceptable to the employees at Hard Rock, so instead of acknowledging we had maid a mistake or given us some support in what to do, we had been abruptly moved on with a ‘next’. Asked to speak to a manager and was me t by a supervisor, who was sympathetic to listening to us but repeated that this was policy. I explained that it would take an hours round trip to go get identification and was there anything that can be done, the answer was no. However, he did disappear and come back and say that we can use their taxi company for this. So credit where credit is due. After 2 hours of messing around -and multiple attempts at spelling names of the guests in my party we had some park tickets and fast passes, but lost half of the day in the park. Unfortunately, this isn’t the worst part. Once we came back to the hotel from the park, we were presented with a musty/smoky smelling, filthy room. The pullout bed was uncomfortable and not fit for purpose for my son. Tried to speak to staff again at reception who just completely dismissed the situation. It was that bad that I wasn’t allowing my son to sleep on the bed and opted against staying there and getting another taxi back to the Disney resort. I had also emailed in to say that it was a members special birthday and could they be accommodating in some way, we had stayed at hard rocks in Madrid who put a sign on the mirror and some drinks vouchers, just something small goes a long way, but they didn’t even acknowledge it. Sadly, for a premium hotel this is not a premium hotel, experience encounter with staff or premium service. It ruined that part of holiday. Thanks Hard Rock.

The front desk receptionist was really nice checking us in! The outside could need some improvement! If I had to rate our room on a scale from 1 to 10. I would rate it a 6! They offer sack breakfast in the morning! So the overall State I will give it a 5.5

Very nice hotel, close to the Universal, free parking, wifi is good

This hotel is far from ICON Park. While I was at the front desk, a nosy and pushy sales lady from the concierge area came over to me and handed me some coupons (I later saw these same coupons at McDonalds for free). Then she tried to get me to purchase theme park tickets. I don't know why Rosen management thinks it's a good idea to have sales people approach tired guests while they're checking in. The first room with double beds that I received was dirty. There was hair in the fridge and other places. The TV and drawer were dusty. The front door wouldn't open at first. And the toilet didn't flush properly. So I requested a different room, which was much better. It faced the highway but I didn't hear any noise. I really like that the rooms have microwaves, mini fridges and coffee makers (though the coffee they supplied was weak and tasteless). Large screen TVs with just a few cable channels. I went swimming in one of the two pools but the water was salty.