Hotel Mesra Haiwan Peliharaan di Orlando

Overall we had an amazing stay at the Crowne Plaza. The front desk staff is very welcoming and accommodating. The wifi was good in the room and common areas of the hotel. The coffee bar was great to have on the ground floor. The gym was mostly clean. The base of the tread mills could be a lot cleaner. The swimming pool was very nice but I recommend going in the early mornings when there are fewer children at the pool. When requesting to have our room cleaned in the middle of the stay, there must have been a communication error with housekeeping. The front desk followed up and the following day our room was cleaned perfectly. The location is ideal for visitors of Universal Studios. The location is good for Disney World. My family is grateful for our Orlando experience at Crowne Plaza.

位置蠻好，但是展會期間不含早餐，商務出行性價比不是很高。 位置蠻好，但是展會期間不含早餐，商務出行性價比不是很高。位置蠻好，但是展會期間不含早餐，商務出行性價比不是很高。位置蠻好，但是展會期間不含早餐，商務出行性價比不是很高。

Lage des Hotels bei Ankunft, insb in den frühen Morgenstunden, perfekt. Hotel direkt am Terminal. Man fällt quasi vom Flugzeug direkt ins Bett. Ausstattung hochwertig. Preis allerdings sehr hoch.

It is not an expensive hotel and is pretty decent for what you pay. It is very, very big and set up in the ”motel style” where all the of the rooms have an exterior entrance. They wouldn't let uber eats drivers come past the lobby, which is pretty annoying given that it is about a 5 minute walk to the lobby (and then 5 back), where as if the driver could drive right up to your building, it would take 30 seconds. Not fun when it's pouring rain (like in my case).

Comfortable clean room Had great time by pool with pool service prompt. That I loved. Would have liked pool to be heated. It was cold

I stayed at this hotel for a quick trip to downtown Orlando. The location is very convenient and the hotel is very nice and clean. The room was spacious and it looked over the lake. I will definitely stay there again.

乾淨，裝修不錯。客房服務需要自己打電話叫。每天有免費班車接送Disney的不同園區。哦，對了，這個酒店的客人是可以early entry Disney的，我們最後一天才發現，沒用上，到了跟酒店前天要卡，就可以提前半小時進園完了，安排好的話是能多玩幾個項目的。

We arrived at Hard Rock to wait in a lengthy queue for check in. After 25 minutes we approached the counter to be instantly asked for identification, now we had our passports etc at another hotel in Disney, but we had taken pictures of them instead of transporting them around. This was not acceptable to the employees at Hard Rock, so instead of acknowledging we had maid a mistake or given us some support in what to do, we had been abruptly moved on with a ‘next’. Asked to speak to a manager and was me t by a supervisor, who was sympathetic to listening to us but repeated that this was policy. I explained that it would take an hours round trip to go get identification and was there anything that can be done, the answer was no. However, he did disappear and come back and say that we can use their taxi company for this. So credit where credit is due. After 2 hours of messing around -and multiple attempts at spelling names of the guests in my party we had some park tickets and fast passes, but lost half of the day in the park. Unfortunately, this isn’t the worst part. Once we came back to the hotel from the park, we were presented with a musty/smoky smelling, filthy room. The pullout bed was uncomfortable and not fit for purpose for my son. Tried to speak to staff again at reception who just completely dismissed the situation. It was that bad that I wasn’t allowing my son to sleep on the bed and opted against staying there and getting another taxi back to the Disney resort. I had also emailed in to say that it was a members special birthday and could they be accommodating in some way, we had stayed at hard rocks in Madrid who put a sign on the mirror and some drinks vouchers, just something small goes a long way, but they didn’t even acknowledge it. Sadly, for a premium hotel this is not a premium hotel, experience encounter with staff or premium service. It ruined that part of holiday. Thanks Hard Rock.

The front desk receptionist was really nice checking us in! The outside could need some improvement! If I had to rate our room on a scale from 1 to 10. I would rate it a 6! They offer sack breakfast in the morning! So the overall State I will give it a 5.5

房間挺大，裝修也不錯。就是空調噪音大，現在這個季節不熱，就關了。早餐是免費的，不過大家應該理解免費的東西就不要希望什麼了。總之性價比不錯，離環球影城走路20分鐘。