We arrived at the Turay early hours of the morning via an organised transfer with the hotel, lovely air conditioned bus. When we arrived we were quickly shown to our rooms and settled in. Having visited before in 2019 before ownership change we knew roughly what to expect from the hotel. It’s a short 10 minute walk into town which is perfect for us. The new owner to his credit has made amendments to the hotel which have improved its quality. The staff were amazing, from the cleaners, to the bar staff (Salah) and the restaurant staff (Tomas) and others. The chef in the kitchen was fab at breakfast making fresh omlettes and eggs. Unfortunately the Management gave off a vibe of them and us - meaning the staff were constantly on edge, they all seemed very anxious incase they did something wrong, the few conversations I saw between staff and management were not pleasant. They work so hard, seven days a week and do a fantastic job it made me sad to see them so worried. There were inconsistencies in several things, meals we ordered once when ordered again came completely differently, prices for late check out and boat trips varied dependent on who you spoke with. We previously had a fan in the second room as no aircon in their (and two childrens bed) we didn’t have this on this occasion, we did ask at reception to be told no they don’t have any. Yet later in the week another family complained and they went and bought them one! They had an older daughter. I guess our small children were an inconvenience. The owner told children off for playing too loudly in the pool (there were a lot of children) and no one could understand why, it was lovely to see children who didn’t know each other playing like they should! On leaving we had paid for a private transfer and were advised of a pickup time and to meet at reception we did this and 10 minutes after the agreed time no one was there so we had to go and find someone in the restaurant - the son and his owner came back rather swiftly looking a bit panicked and explained that his son would be taking us back to the airport in his car. I felt unhappy about this as it was not what we agreed or paid for but unfortunately we were not in a position to argue as we would have been late for check in. Overall we had a lovely holiday, made by the lovely couples and families we met at the hotel who we will stay in touch with, and the lovely staff - however the attitude of management means we will not be returning to what was a little piece of paradise when we first visited in 2019. I understand from other replies to feedback on here the owner plans to make it adults only, we definitely felt families were not what they were looking for at this hotel, which is a shame as 70% of the guests were just that.
14 Ulasan