Hotel The Unbound Collection di Osaka

I adore this service, they have automatic check in without any communication gap. Alsi the clean up serice is magnificient but the point is the number of washers are limited :)

There are conviniece store, drug store, Starbucks and several restaurants closley near the hotel, which means perfect location. We can walk to Osaka staion and along the river, there are beautiful restaurant and coffee shop. Since there are not much of tourist, it was quite to have a nice sleep. The room is small as much as other Japanese hotels but, clean and convertable compared to its room fee. People in front desk were very kind and nice. If I have a chance to travel Osaka again, I will stay here. :)

Location is near to station. Rooms are clean but small. Staff was strict and not flexible. We wanted to eat a MacDonald burger at the lobby sitting area after we checked out, but was told that we cannot eat there. And for some reason the breakfast area was not opened too. So we eat outside at the entrance of the hotel before we go to train station with our luggages.

The Bridge Hotel Shinsaibashi was our second hotel after 4 nights at a Tokyo Disney Resort official partner hotel. It was quite an adjustment to go from a very spacious room to a business hotel-size room; between the two of us, my son and I had two medium size suitcases, two carryon roller bags, and by the end of our stay in Osaka, two rolling expandable bags with wheels. You can't open more than one medium size suitcase out, unless you place the others on the beds. Not recommended for large families with lots of luggage, but if you're a minimalist traveler that does the carry-on-only travel thing, and you're going to be out most of the day and all you really need is a place to sleep, this place is great. The free ramen and drinks (yes, they're free!) is a big draw. The bathroom is tiny; if you're a very tall person -- think 6' foot something -- you might have to stoop. Be careful stepping in and out of the shower, it can be very slippery because the floor in there is quite smooth and the edge of the tub is pretty high, so there's a chance you could lose your footing and slip. There's no closet, but there are hooks on the walls and hangers. There are no hooks in the bathroom. Front desk staff are lovely, very helpful and courteous. Our floor had a luggage weighing scale in the hallway, which was a godsend after too much shopping at Don Quijote. It's a 350m walk to the Shinsaibashi station, and an 11-minute walk to Dotonbori. There's a Lawson conbini right next door, and a laundry room at the 12th floor, but there are only three washers and three dryers, and a lot of people waiting to use them. If you use the machines, make sure you set a timer to come back for your laundry because the people waiting to use the coin-operated machines can get very annoyed. Overall, a nice enough place to stay if you're going to be out all day anyway.

We got everything in the hotel, and appreciated a lot the self service beverage area. The breakfast buffet offers a wide array of Japanese and International food. And the location is perfect for all downtown areas in Osaka yet it is quiet enough to relax. If we had to comment on one thing, perhaps the self service laundry area can offer multilingual explanation so people can understand how to handle the washed/dried items from other hotel guests, otherwise it would be a super 5 stars

Small box with unpleasant dated decor & uncomfortable seating in lobby if you need to wait for checkin.  Location ok & enjoyed by masses of tourists in the alleyways where street food is served. Dislike the rigid no checkin allowed until after 3 even if rooms are available. So many other hotels in Japan are much better.

Good breakfast Selections with good services and amenities. Convenient to places I want especially Osaka/Umeda Station.

The room is a little disappointing and small. Caution to those that are staying there. The cleanliness of the room is a little questionable. Came back with an infected arm that is taking more than a week to recover. Really suspect that the sheets are not clean properly. Just my luck.

Absurd policy whereby guests are absolutely not permitted to check in until 3:00 p.m. onwards, which means a lobby crowded with impatient people. At the stroke of 3:00 p.m. there is a massive rush to check in with long cues. Why not at least register guests as and when they arrive and complete the registration for malities first? And if rooms are ready before 3:00 p.m. why not let our guests get comfortable and settled, instead of being so rigid and inflexible? Isn't caring for your paying customers a priority???? I was first assigned room 1602 which I later found out was right beside the lift's, and from where I could hear lifts going up and down all the time and by 11:00 p.m. as I could not sleep due to the noise, I had to repeatedly insist on a room change. Took four visits from a receptionist over the course of 40 minutes just to achieve this simple task. He was extremely reluctant to let me change rooms at first but only relented when I insisted that I would not pay for the room if I could not sleep in peace. The following day my keys did not work, and when I asked why, the reception staff said that they assumed that I would want to change rooms again, even though I had already told the receptionist the night before that, I would not be bothered changing rooms again. Poor communication among staff, and at the very least, I ought to have been informed when I first checked in that the room was prone to lift noise and been given a choice. Excellent location right above Shinsaibashi subway station, and in the busiest shopping and dining precinct of Osaka. The hotel has absolutely no recreational facilities such as a gymnasium or swimming pool, although the property is well maintained and clean, although the mattress in my room was sagging, probably due to age. BEWARE of rooms within 20 metres of the lifts - do not accept them under any circumstances, unless you are an extremely heavy sleeper!