Radisson Blu Resort & Conference Center, Ostroda Mazury

Not a lot to do in Ostroda in the winter, but the Radisson Blu Resort is quite nice and still very new. We booked a Lake View room which indeed had a nice view of the lake. The room was quite large, as was the bathroom. A night light would improve the bathroom, but other than that no complaints. The pool complex is huge and very well equipped. We ate dinner at the restaurant and the food was perfectly fine, and the service was very good. Even though there was only one waitress for most of the evening she did an amazing job of providing very good service.

The hotel is amazing in every respect. I recommend it with a pure heart ❤️ Great food and a large selection. Professional, nice and helpful service. We are very pleased with the facilitis, the children are delighted with the swimming pools. We will definitely come back.

A great property at a great location. Although a relatively new property what was shocking to note that when the property was contacted in less than 24 hours post check out that a phone was forgotten in the room , there was no one at the reception willing to help or even show any interest or enthusiasm to assist for a VIP member of Radisson . We were driving from Osztynek to Gdansk and Ostroda was on route and we volunteered to stop and pick up the charger on the way and optionally offered them to deliver it at the Radisson Gdansk property and there was no response of any kind . There is a serious credibility issue with the property and if in a relatively new property this is the response , it is worrying to note how the service level will be when the property will be up to full capacity in the next season .

Room not available until 2 hours after official checkin. Nobody for staff seemed bothered. Next day room servicing not happening. At 17.00 spoke to hotel director. He promised room would be serviced immediately. So we went to the pool. One hour later room servicing just started and we had to wait in bathrobes in the corridor. Spoke to the director again. He promised to comp one night. It didn’t happen. Email to the hotel without response. Only small bathrobes in the room, extremely long wait time for service in the restaurant. Air conditioning working poorly, bird excrements on the terrace not cleaned.

If you will visit this hotel during any conferences in place, expect delay with room availability (not ready), reception busy. More interested on business visitors than private, family members. Swimming pool, you have to ask to run jets and spa, that will put you off. You will check in online but still you have to queue for the keys. At the bar, girls don't know what is what, when you ask to provide cooler with ice, both bothered to bring you on. As a visitor for 4th time I can see standard is getting low.

We had great experience with hotel. Very convinient located between Warsaw and Gdansk, easy to access from highway. Right behind the lake. Didn't have a chance to enjoy beach and lake facilities due to spring weather, but straight access from hotel territory to promenade and great views. Hotel is brand new, very elegant design, a lot of space. Rooms are spacious and comfortable, 2 restaurants and lobby bar available, can find different dining options. Hotel has a lot of fun for kids. Aquapark with different pools, kids playground, fast and fun river, 3 slides to enjoy are all included in room charge. Kids inside playground is huge. Also has a kids club with billiard and other activities, bowling. We also enjoyed massages in brand new SPA. Breakfast is various and delicious. Highly recommended to go. We regret, that came only for one night, next time diffenetely will spend more time.