Pengguna Tetamu
29 Ogos 2023
We found this property to be very disappointing! We booked Paragon 700 for three nights in a Superior Suite. When we arrived, we were shown our room which was called "Onyx". The room was totally black from the walls to the ceiling, with a door onto the laneway, another to the breakfast room and just a small high window above the door that led to the lane. The lighting was extremely subdued so we could not see anything and with a rectangular sunken bath we found it to be not only unappealing but also dangerous. We asked to be moved and were relocated to "Ruby" which was a large barren room with a red bedhead, hence the name “Ruby”, a very minimal amount of rustic furniture, a tiny wardrobe and no luggage racks. Unfortunately neither rooms were anything like the pictures in the review published online by The Telegraph whose journalist stayed at the property on a complimentary basis and also earn a commission if you book via the links on their website. Clearly The Telegraph used promotional pictures which certainly weren't anything like the rooms we experienced at this property. We couldn't get a good night's sleep as the air conditioning rattled throughout the night and when we reported it to reception, we were told it was because it was "an historic building". Aren't they all in Italy? The exhaust fan in the bathroom sounded like a motorbike with a faulty muffler, which started whenever you turned the bathroom light on, which you had to do because there were no windows and it was pitch dark without the light on. Fortunately we turned the lights off at night so the noise from the fan didn't compete with the rattling sound of the air conditioner. We asked for recommendations for local restaurants where we could dine outside of the hotel and when I mentioned the ratings of certain restaurants on TripAdvisor that I was considering booking, a member of staff responded with "TripAdvisor is just for tourists!". Sorry but I thought that is what we were and what the hotel catered for. The woman on reception was extremely officious and from our interaction with her we felt as though we were interrupting her whenever we had to ask for assistance with anything from help with the faulty air conditioner to a local map to find our way around Ostuni. She told us that they’d run out of maps but her colleague was able to find one for us half an hour later when she’d signed off. Breakfast was handed out: an extremely minimal portion of previously diced fruit, a slither of toast with eggs which were never cooked as requested and stale pastries. I believe you can always measure the quality of a property by the quality and generosity of its breakfast and this property stood up to my theory. Even when we requested whole slices of toasted bread we were given two quarter triangles. Everything at this property is for sale! You can't pick up anything without noticing a price tag attached to it. While "Ruby" was lacking furniture, art and other comforts, there wa
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