Hotel Pantai di Otaru

Kakitangan di kaunter penerimaan tetamu fasih berbahasa Inggeris, itu bagus. Sth dramatik berlaku selepas saya mendaftar masuk. Entah bagaimana beg pakaian saya tidak boleh dibuka, walaupun saya tahu nombor kuncinya. Jadi saya terpaksa menelefon penerimaan untuk mendapatkan bantuan, nasib baik mereka mempunyai alat untuk membuka beg pakaian, tetapi saya diberitahu untuk menunggu kerana orang lain menggunakannya dan saya sepatutnya dipanggil selepas penerimaan alat itu. Menunggu sepanjang malam, tanpa panggilan telefon, dan terpaksa keluar keesokan paginya dengan beg pakaian saya yang rosak. Jadi jika anda mendapati beg pakaian anda tidak boleh dibuka, pergi cari penerimaan dengan segera atau anda mungkin tidak berpeluang untuk menggunakan alat itu, haha

Just across the station, walking distance to the shopping streets and the canal. Breakfast was really nice with fresh and cooked seafood but you have to be in a queue to be seated.

Staff is nice. Pillows & bed are ok. Location is ok (if driving) and there is a convenient store around The day we checked in is the day b4 my hubby's birthday, I requested to do some simple decorations or just a birthday message for him. Hotel rejected my request but finally they put a paper printed birthday message on table. Thank you. They have private car park which is not free and charged 1500 yen per car per night. However, they are very straight to ask you move out car at 11 am next day even not full many free space, not allow to stay. Quite pitiless. Hotel room looked nice but lighting is not enough for ladies to make up. Since no double bed room available, we requested hotel to put 2 beds together and hotel confirmed but finally did not arranged. We saw Youtuber advised breakfast is good but actually just soso, not a must to try.

Extraordinary experience stay. Staffs are friendly and helpful. They hv english speaking staffs and manager. I feel I am very valued guest. Velvet parking. Room is spacious and very well maintained. Guest area is very comfortable and will different kinds of drinks and snacks. Very relaxing to stay in the hotel. Onsen is brilliant with both indoor and outdoor. They offer different drinks at the onsen area to keep u hydrated and relaxed. Overall super satisfying experience. Worth all the money! And wish I could visit again soon.

Good location next to Aeon mall, inter connected so as not to walk in the open in harsh weather. Nice, clean room with lovely Ocean view. Good breakfast spread and friendly staff. Will stay again if in Otaru.

Amazing location (10min walk from JR Station, 12-15min walk to main shopping street), great view facing the canal. Staff were very friendly. Overall facilities seemed old but very clean and well maintained. I would recommend this hotel to others!

Excellent service and amenities..eventhough slight small room however its clean plus very near to otaru station..walkable distance to everywhere

A boutique style heritage building with high end art deco architecture designed hotel. Style, class of its own with high-tea style breakfast. The chef was of top-notch with well-balance crafted menus. The taste was exemplary good. I enjoyed the wine tasting too and love the OTARU dry white wine and OTARU beer. Lightings and ambiance atmosphere and helpful and friendly staff. Walking distance to heritage financial street and OTARU canals.

The stay in OMO5 was an excellent experience. Start from reception arranging us where to park our car, to details of helping us to arrange restaurant was very touching and appreciated. The atmosphere, deco, cleanliness was all tip top better than what we expected. Thanks to the house team who did their effort to make our stay memorable

Good hotel stay with plenty of extra amenities and storage to make your stay comfy. Smoking area for smoking guests stinks the whole lobby as you walk through reception to the lift, which is a shame. It is a non smoking hotel. Close to the sightseeing spots and about 10 mins walk to JR Station and supermarket.