Pengguna Tetamu
6 Oktober 2023
Please choose another hotel. If you have an unexpected issue, you will not find understanding or kindness here. As per their cancellation policy, we gave sufficient days notice of cancellation due to a medical emergency. Ignoring the actual policy, The hotel said that a cancellation at any time would mean full price is paid. Money was taken from my card and you've guessed it, even the offer of a copy of the hospital report would not change their mind or encourage them to be kind. Very disappointing. Other Spanish hotels we had to cancel sent get well wishes - that was lovely. It is just this hotel which was unfeeling and unhelpful in a very stressful situation.
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