Sunis Efes Royal Palace Resort & Spa

Good Hotel with attentitive staff. Our room was clean with a view of the main pool and sea. The mini bar in the room was well stocked with water, soft drinks and beer daily. Their is also a kettle with tea and coffee. Housekeeping was good with towles replaced daily. Plenty to eat in the restaurants. Big shout out to Mutlu in the Irish Bar and Banu in Customer Relations. Would Recomend this hotel.

Review So where should I start with my review. I booked this resort after reading through the reviews and coming away feeling like the animation team at the hotel were great…. Let me tell you they were NOT. I believe those reviews were written upon request of animation team I was requested by them to do one but refused as it is my review not theirs. This hotel is aesthetically pleasing, clean, rooms are good size and it’s what you’d expect from good rated resort holiday. Room was made up daily drinks replenished grounds cleaned daily. The problem however lies with the activities and the food choices being dry. The kids club is really run down version of some roadside shack. Unpleasant, old and with staff who do not plan any activities for the kids. They have a board outside but didn’t see a single activity take place other than colouring a movie which is in Turkish daily and face painting. There is only so much colouring a child can do in a week. They close between 12.30 and 2.30 but is underwhelming and under stimulating for kids. The activities for adults are non existent unless u like table tennis and snooker which is all whats available. Although they have a notice board nothing ever took place which was a disappointment for me. The only time the animation team engages with you is to ask you to come watch the shows. The breakfast lunch and dinner menu are repetitive and nothing available for the kids. The welcome sheet mentions a kids buffet which is nonexistent when asked they simply said they discontinued. The wait staff can be so rude I asked one to get me drinks at a tea time service and was told no. The pools were cold to the point of freezing which meant you couldn’t be in them for long you could see kids and people shivering in them. The booking of ala carte restaurants was a joke you had to book on the same day between 8.30 and 9 am like I am on holiday sleeping till at least 9. The spa was great had a Turkish Hamam peeling and massage cant fault my treatment lady fini she was awesome. But the pressure tactics to book are distasteful to say the least. All in all I would like to know on what basis jet2 has named this a luxe resort. There is limited English speaking staff in the hotel. A guy on the animation team who is absolutely rude in the name of being funny. Absolutely disappointed in this choice of hotel. I would like to shout out Basik from the animation team who gave me some chuckles and actually engaged with us great guy. Azize was also good with the kids and brought the energy to the kids mini disco. If you like laying around all day sunning this resort may be for you but with people with kids they need to get more engaging and stimulating safe to say we won’t be returning to the sunis efes

We are 4 female friends who spent a week here for our friends 50th birthday We had a blast! So many good things to say - beautiful and immaculate hotel, friendly and helpful staff from housekeeping to management, great cocktails, good food multiple options of places to sit, eat and drink, varied entertainment, and the shops and photographer on site all lovely and professional. No-one was ever pushy or rude and everyone just seems to want the guests to have a really great time. No major problems with getting sunbeds either They put a huge effort into their daytime themes and evening activities, Pool/Foam Party and various other food and drinks events were great with Oktoberfest being a massive highlight. We are English and found ourselves to be hugely in the minority, this didn't matter at all, and everyone rubbed along nicely. We had 1 day where the sea was unbelievable - a lot of damage was caused to their pier and the cabanas in particular, you could feel how sad and shocked the staff all were watching the destruction over a single day, but they rallied and made the beach accessible again the very next day - no mean feat. Would I recommend this hotel? Yes I would

It is a reasonably nice, clean hotel with a beautiful pool, beach, clear sea, and helpful staff. But a few things we were not so keen on:- We booked as there are five ala carte restaurants. However, when we arrived, we learnt that we could only attend one per week. The buffet food was exactly the same nearly every day. Pizza was served at lunch and dinner, but only one flavour was available. The beef on the burgers was of low quality, and for some reason, no cheese was available on the burgers. It was not possible to get a Turkish Kebab in this Turkish hotel. The shower in one of our rooms in the 'Royal Suite' was blocked and very smelly. The evening entertainment wasn't great.