Puro Grand Hotel
1 malam
Bilik dan Tetamu
1 bilik, 2 Dewasa, 0 Kanak-kanak
Semua Penginapan di Palma De Mallorca
Puro Grand Hotel
Carrer del Forn de la Glòria, 5, 07012 Palma De Mallorca, Kepulauan Balearic, Sepanyol
Lihat Peta
Located in Palma de Mallorca (Palma de Mallorca Old Town), PuroGrand Hotel is within a 10-minute walk of Cathedral of Santa Maria of Palma and Plaza Mayor de Palma. This luxury hotel is 0.8 mi (1.2 km) from Plaza Espana and 2.4 mi (3.8 km) from Port of Palma de Mallorca.Lihat Lagi
Kami Memadankan Harga
4.8/5Menakjubkan·Kebersihan: 4.8
Kesemua 58 Ulasan
Kemudahan
RestoranSaunaSpaBilik urutPerkhidmatan ambil di lapangan terbangPerkhidmatan ulang-alik lapangan terbangBarBilik mesyuaratBilik berbilang fungsiKaunter penerimaan tetamu 24 jam
Semua Kemudahan
Persekitaran
Lapangan Terbang: Lapangan Terbang Palma de Mallocra (Lapangan Terbang Son Sant Joan )
(10.3km)
Kereta api: Estació Intermodal
(1.4km)
Mercu Tanda: Llotja de Palma
(140m)
Peta
Bilik
Ulasan Tetamu
Polisi
Perkhidmatan & Kemudahan
10
Bilik Superior
1 katil king
Wi-Fi Percuma
Dilarang merokok
Penyaman udara
Tuala
Berus gigi
Tandas peribadi
Semak Ketersediaan
8
Bilik Mewah
1 katil king
Wi-Fi Percuma
Dilarang merokok
Penyaman udara
Bilik Mandi Peribadi
TV
Kipas elektrik
Semak Ketersediaan
Ulasan Tetamu(58)
4.8/5
Menakjubkan
Ulasan Yang Disahkan- Kebersihan4.8
- Kemudahan4.8
- Persekitaran4.8
- Perkhidmatan4.8
Pengguna Tetamu
1 Mac 2024
The Puro Grand is a tiny annex style hotel. It’s physically linked to its bigger sister 3* hotel and has shared services. The only difference between this single hotel facility is a separate entrance (10 meters away) and the ‘Grand’ has better rooms. During our stay there was one person running everything - reception, bar, service. The ‘Grand’ has no atmosphere - it’s a hostel where people come to sleep. No one eats here - as it’s an empty little husk of a place with no staff and dirty glasses and tables everywhere (see photos’). The web site is cynical and deceitfully deceptive. This is a dreadful hotel that relies on its convenient location.
Terjemah
Pengguna Tetamu
26 Jun 2024
While the hotel was immaculate with friendly staff and a delicious brunch, I was motivated to write this review regarding the care the staff took when my husband fell suddenly ill. Not something I typically think of when booking a hotel, but staff went above and beyond and were incredibly gracious when we found ourselves needing extra help and helped accommodate our need to extend our stay until able to travel. So thankful. Definitely recommend the Puro Grand!
Terjemah
Pengguna Tetamu
7 Jun 2024
Extremely unfriendly and unhelpful staff. 8 consider the service closer to a 3 stars hotel than a 5 stars… what a disappointment for the price Even the hotel manager is extremely uncommercial and extremely rude with its customers. There are tons of better options for the price in Mallorca.
Terjemah
Pengguna Tetamu
25 Mei 2024
There are a few pros to this hotel: 1) good location; 2) rooms were beautiful and clean. However, the cons far outweigh the pros. The overall hotel is hardly a 5 star caliber hotel - the lobby is messy and confusing, with electronic cords all over the place. I've always believed that elite customer service really makes a 5 star hotel experience superior and this was the furthest thing from excellent customer service. We accidentally booked our stay for the following week (absolutely our mistake) and when we called Puro for assistance with this error, they were less than helpful. We ended up having to book a new reservation for the correct dates, with no resolution for the incorrect dates, except to just lose our money. It was extremely challenging to get ahold of anyone by phone and they kept asking us to call back. Even during our stay, customer service was below average. The front desk staff struggled to check us in, no one told us about any of the amenities onsite, restaurant servers were slow. We ended up leaving to go to a different 5 star hotel nearby and the contrast in quality of customer service was night and day! I would urge travelers to stay elsewhere in Palma.
Terjemah
Pengguna Tetamu
17 Mei 2024
Location, comfort, food, drinks and service were all amazing. Attentive and discrete can be hard to balance but these guys do it with easy style. All staff were amazing… a particular mention to aian (?) it was his 3rd day and was wonderful. One morning was a little rainy and he suggested we took a hotel umbrella. Perfect. Service to the roof terrace was prompt and just lovely. It was our 1st time to Majorca. We didn’t know what to expect but we will definitely be back to Majorca and definitely stay here again. Love it when you visit somewhere new and it makes you want to go back. Well done team Puro xx
Terjemah
fad530
3 Mei 2024
Great boutique hotel. Clean, excellent service. Especially mentioning Abdallah and Meryam for their professionalism and help. Would certainly go there again. Location of hotel is excellent in the old town in close proximity to restaurants, and shopping .
Terjemah
paulinej896
24 April 2024
What a beautiful hotel, full of character and great location. The breakfast was fabulous such fresh and healthy choices. The customer service was second to none, HUGE thanks to the two ‘angels’, Angel(a) who assisted big time on reception and Angel(ica) the waitress, both were always with a smile and went all out to make our stay special and memorable big THANKS we will be back .
Terjemah
Pauline P
24 April 2024
Simply superb. We have had an amazing stay at the hotel which we would highly recommend. The staff were excellent and helpful, we were met by Camilla at reception when we arrived and she made sure we were looked after and gave us a tour of the hotel to show us all its facilities. Our room was excellent and was a delight for our three day stay, lots of individual touches such as fresh flowers, gifts, chocolates and tea/coffee. The breakfast was also excellent, great choices and available between 8am and 12pm. The hotel is also ideally situated for exploring the city. Looking forward to our return. Thank you again for our lovely break with you.
Terjemah
Baggiedell
9 April 2024
Great hotel in a really good location. Easy access to city centre, cathedral and port. 2 minute walk to loads of bars and restaurant, but situated in a very narrow, quiet street. Room was great, comfortable bed, loads of room and a huge shower. only stayed B&B and breakfast was very good. Staff were excellent and very knowledgeable.
Terjemah
Polisi Tempat Penginapan
Waktu Daftar Masuk & Daftar Keluar
Waktu daftar masuk: 15:00–24:00
Waktu daftar keluar: 01:00–12:00.
Waktu operasi meja penyambut tetamu: 24/7
Tempat penginapan akan memberikan butiran daftar masuk selepas tempahan
Polisi Kanak-kanak
Kanak-kanak tidak dibenarkan untuk menginap di bilik jenis ini.
Katil Bayi dan Katil Tambahan
Sila hubungi pihak hotel untuk mendapatkan butiran tentang polisi katil bayi dan katil tambahan.
Sarapan Pagi
GayaBufet
| Umur | Bayaran |
|---|---|
Dewasa | Hubungi hotel |
Bayaran sarapan tambahan tidak termasuk dalam jumlah bayaran dan perlu dibayar di tempat penginapan.
Lihat Lagi
Keterangan Penginapan
- Dibuka: 2022
- Bilangan Bilik: 16
Located in Palma de Mallorca (Palma de Mallorca Old Town), PuroGrand Hotel is within a 10-minute walk of Cathedral of Santa Maria of Palma and Plaza Mayor de Palma. This luxury hotel is 0.8 mi (1.2 km) from Plaza Espana and 2.4 mi (3.8 km) from Port of Palma de Mallorca.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, including a steam room and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a reception hall.
You can enjoy a meal at the restaurant serving the guests of PuroGrand Hotel, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7:30 AM to 10:00 AM for a fee.
Featured amenities include a business center and a 24-hour front desk.
Stay in one of 16 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include laptop-compatible safes and complimentary bottled water, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, including a steam room and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a reception hall.
You can enjoy a meal at the restaurant serving the guests of PuroGrand Hotel, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7:30 AM to 10:00 AM for a fee.
Featured amenities include a business center and a 24-hour front desk.
Stay in one of 16 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include laptop-compatible safes and complimentary bottled water, and housekeeping is provided daily.
Perkhidmatan & Kemudahan
Kemudahan Paling Popular
Restoran
Sauna
SpaCaj tambahan
Bilik urut
Perkhidmatan ambil di lapangan terbangCaj tambahan
Perkhidmatan ulang-alik lapangan terbang
Bar
Bilik mesyuaratCaj tambahan
Bilik berbilang fungsi
Kaunter penerimaan tetamu 24 jam
Restoran
Bar
Restoran
Restoran
Tiada maklumat tambahan tersedia
Lihat Lagi