Hotel berhampiran Playland, Paphos

I am writing this review as my partner wrote another one completely accurate in April and just today got a response from the restaurant adding even more lies to the story. First of all I am no “escort”, I’m the partner of the person who wrote the review and as we wrote it together I must point out there wasn’t any kind of “miscommunication” and everything happened as she stated in her review. Second of all, the money was not the issue. My partner was the one who gave them the total amount of the bill without complaint, just so we could leave from that unwelcoming place, while I was still trying to have a conversation in Greek with the manager to clarify about why we had that charge of 16€ for “FOOD”, which we didn’t order. So once again they lied, this time about us not paying the bill. Third of all, I NEVER had a conversation with the manager accepting any other salad, I was only told that the mixed grill was going to take 20 minutes at the same time they brought the salad and bread, which in the menu was stated that it was included in the mixed grill, so we didn’t question it and there was no way for us to know they were bringing “gifts” (that we were then charged for obviously) or any other different or bigger amount of food (as they say) instead of what was included in the mixed grill that we ordered. Another lie they said in the reply to my partner’s review is that we were offered other extra stuff… For the record: we weren’t offered that extra halloumi that they mention nor they offered any “desserts on the house”. We are shocked and literally can’t understand why they keep on adding more and more lies to the story when nothing of that actually happened. It was a mistake from their side to not inform us about what they were bringing if it wasn’t what we ordered and then play fools when we asked what was the charge of the 16 extra euros for. We paid the amount and we never even mentioned we were not going to pay for it so we’re a bit confused of why and how they have the guts to lie also about that in the reply. We’re telling the story how it happened just for other people to not make the same mistake as us and also for the establishment to improve on this issue of not informing about what they are or are not serving as we know it has happened to more people and we’re not the only ones. We’re literally not asking for any compensation now and we also didn’t ask for it when it happened. If they think the problem was the money: it wasn’t. Our problem was never about how much to pay but what we were paying for and how they were (and still are) completely dishonest with the situation and with the way they tried to get more money from us without any logical explanation. But anyway we already reported them when it happened to the pertinent consumer and tourism department and from our side everything is clear. The only ones damaging the image of their so old and recognized business are themselves.

La experiencia en este hostel fue horrible. Estaba sucio, es muy poco seguro ya que por la noche se permiten hacer fiestas con gente bebiendo tanto de hostel como invitados de los clientes. Estuvieron de fiesta hasta las 3 o 4 de la madrugada sin dejar dormir a la gente, no había nadie para poder quej**** durante la noche. Como es obvio por la mañana nos levantamos y estaba todo lleno de los restos de la fiesta, bebidas, vasos sucios… Nos quejamos a la dirección del hostel, la cual nos ha mareado hasta el dia de hoy, ya que nos dijo que nos iba a devolver el dinero de las dos noches que pasamos allí y no hemos obtenido ninguna respuesta ni compensación por parte de ella. No lo recomiendo para nada.

Frühstück super Buffet Alles lecker, und entspricht der Preisleistung, Für Dinner ist ein Restaurant VIVA CYPRUS sehr EMPFEHLENSWERT in der Nähe. Lage super .. In Paphos sind die Busse aber schlecht, bitte sofort Auto mieten es ist günstig 10-20€/Tag...die Taxis sind teuer und sie verarschen jeden Sau... Also bitte Auto mieten. Personal: ich bedanke mich bei euch von tiefen Herzen, Ihr seid die bestens... Immer Hilfsbereit und sehr menschlich... Meine Frau ging ihr während Urlaub nicht gut und ins Krankenhaus eingegangen sie haben mir zugelassen Frühstück to go für meine Frau mitzunehmen und dafür ein Lieferbox vorbereitet.... Das war echt toll. Nachteil : das Hotel ist ein bisschen alt und die Ausstattung müssen moderner sein aber das ignoriert man sofort wenn man so eine tolle freundliche Personal hat. Sauna gegen 7€ extra das ist auch nachteilig meiner Meinung. Also in großen Gans ist das hotel sehr gut und ich buche da wieder und wieder 😁. Grüße von Chaban Familie

Hot water took ages to work in the shower 🚿 Worst thing is that I got bit with multiple moscitio bites

The hotel exceeded all my expectations! The pictures online doesn’t door any justice at all! The interior, and attention to details is quite exquisite! The staff are friendly and extremely accommodating making your stay truly memorable! I think this has to be if not the best hotel in paphos! My first time staying here but won’t be my last! The food is amazing, especially the breakfast so much option and also the option of champagne for breakfast says it all! They accommodated my late check out and provided me with a complimentary room to get ready before my flight to the airport. This hotel in my opinion is beyond 5*.

We had ten days at the hotel advertised by jet 2 as all inclusive. It’s not it’s full board with local drinks which I found out when I asked for a mojito and was told it’s not in your package which I replied the clue is in the title ALL INCLUSIVE, the manager then gave us a mojito ticket for the rest of our stay. The food became boring and when we saw a couple having calamari we were told you have to pay extra (so much for all inclusive) We only had one al a carte meal at the Greek taverna were the manager took great delight in telling us what we were in for. Oh boy the lamb dishes were from the cheapest cuts of meat you could buy and we had a ravioli dish which I assume was concocted by the person who washes the dishes IT WAS DISGUSTING. Once again there was no calamari and I asked about dolmades and was told that was on the menu last Thursday. I had a meal booked for the Asian restaurant but cancelled after reading some of the reviews. Positives the hotel was impeccably clean and the staff couldn’t be more polite but we won’t be going back any time soon

It's a great hotel for young families. We went with family for a wedding. We wouldn't go again as there were too many young children there for our liking. We would probably go to the Leonardo Plaza next door which is for adults only. We are in our late 60s so it was too noisy for us. Otherwise the room was nice and the food was good but too crowded and noisy in the restaurant. The pool was lovely but again it got too crowded in the afternoon but you can use the spa pool for a proper swim. Also the lounge bar area in the reception was very nice to sit and have a coffee or a drink with Aircon for comfort from the sun. Not enough toilets downstairs by the pool and restaurant so they were dirty most of the time. Bus stop outside is very convenient and cheap for trips out.

Overall it was a nice hotel with a good pool and the food was tasty. We were bed and breakfast and decided to eat in the main restaurant (katoi) for one of the nights. On the large restaurant booking screens we saw there was an a la carte menu with lots of reasonably priced meals (circa €15) so planned to have this. When we turned up they said there was only the buffet available (€33) which was quite expensive, but we couldn’t go anywhere else in the hotel as it all needed pre booking. The staff had never heard of this menu. When we checked in with our toddler we were hoping there would be a cot in the room already. There wasn’t so we called for one, which we were told would be right there. An hour later nothing had turned up, so we rang again and were told it would be there after we returned from dinner. When we got back there was a bed being set up which was totally unsuitable. We had to ring again by which time it was ages after her bedtime.

Общее впечатление положительное. Очень удобное расположение, особенно для тех, кто на автомобиле: есть парковка, находится прямо на большой дороге. Внутри есть ресторанчик. У нас бал оплачен номер с тремя завтраками, однако в субботу и воскресенье завтраков нет, так как кафе не работает, поэтому мы попросили вместо возмещения средств поменять номер. Номер чистенький, но мебель и ремонт уже требуют обновления. В номере есть плита, чайник, холодильник, кондиционеры работают на тепло. До моря на машине ехать минут 5. Бассейна чистый, но зимой никто в нем не плавал. Напротив несколько кафе и магазинов, где можно купить еду и приготовить в номере. Соседи были немного шумные, так как они много выпили и веселились,шумоизоляция в номерах плохая. Однако сами номера достаточно большие . У нас была совмещенная комната с гостиной и одна спальня. Плюс был прекрасный балкон с шикарным видом.

Not a 5 star hotel, 3 star would be fair. Rooms and corridors are dated and in need of refurbishment. Bathrooms were good. The built in wardrobes are old and the door came off in one of our rooms. We paid a lot of money to stay here and was frustrating our mini fridge was not replenished and we had to pay extra for this. Just water and soft drinks was what we wanted but no. Every other all inclusive our fridge has been stocked with soft drinks and beer. On arrival we checked in and got given our keys and that was that. There was no explanation as to where we eat, what other restaurants we could book into, entertainment, activities, snacks etc. Every other hotel we have had a 10/15 minute welcome talk and a drink. Not here! We booked as we were told it had a sports bar but there isn’t one. They put a screen up for one football game. We were also told there was a night club but there wasn’t. The entertainment, if you can call it that, was awful and nothing more than a bit of music on the patio. We did see that there was a small amphitheater but that wasn’t open again a shame as we book all inclusives for this. The hotel is also a wedding venue and priority gets given to the wedding so we felt very second fiddle. Not only was a chunk of hotel used for this but more importantly all the staff were too so the service for us guests was painfully slow. I even said something to one of the barmen and he asked me if I had seen Fawlty Towers!! Then the beach it was dirty and far from impressive of only the hotel took care of it like the neighbouring hotel. On our first day there it was lined with numerous bin liners. With 5 kids the entertainment was important to us but that was a let down then the water sports was also. Half of the activities were not in operation. The main boat was being refurbished we were told - maybe do that in the quiet time or when the hotel is closed…. We had a lovely holiday nevertheless but had to make our own fun. There are local activities close such as water park and boat trips and beaches nearby which do offer water sports. We would not return and left feeling slightly ripped off