Ulasan Hotel Indigo Paris - Opera, an IHG Hotel

Jawapan daripada Pihak Penginapan: Dear Guest,We deeply regret that your recent experience at our hotel did not meet your expectations. We sincerely apologize for the inconveniences and disappointments you encountered during your stay. Your feedback is invaluable to us, as it helps us identify areas where improvements are needed to provide a better experience for our guests.Regarding the price of the room, we understand your concerns and are sorry that you felt the value did not match the cost. We strive to offer accommodations that provide excellent value for the rates charged, and we will review our pricing structure to ensure it aligns with the quality of our services.We are also very sorry for the communication issues you faced with the room type and the response from our front desk. We understand the frustration you felt and agree that a more attentive and customer-focused approach should have been taken to address your concerns. Your comments regarding the service you received have been taken seriously, and we will use this feedback to better train our staff in handling such situations with care and empathy.The issues you mentioned about the room's cleanliness, bathroom functionality, and breakfast quality are concerning, and we will thoroughly investigate and rectify these areas to ensure they meet the high standards we aim for.Once again, we apologize for failing to provide you with a satisfactory experience. Your detailed feedback is invaluable to us as we strive to improve. We would be grateful for another opportunity to make things right and regain your confidence. If you choose to stay with us again, we are committed to exceeding your expectations and providing the service and experience you deserve.Best regards,Emeline G