Very nice, some confusion at checkin was told upgraded, was not... room was not ready when we were told it would a few hours early.. so go in at 3 anyway with "upgrade" . Room was nice BUT tile in front of bathroom sink was broken, not a small crack- several pieces which made it difficult to step on, Asked for extra bath mats- which i had to do everyday, even though i was told it would be done each day... staff didn't seem to get how dangerous it wa, actually told them to go look at it.. once manager finally spoke to us, sent a split of champagne to room which was very nice. But i am not sure I would return.. for cost expected it to be better-was recommended by friends..,. Also Bar closed at 10pm. so no nightcaps.. But hotel was clean and staff tried... last issue was they gave our taxi t another coupe! We were waiting and saw them walking out by time desk man ran out lost cap- aw couple at translation when we got there - 15 min late. call worked out but messy. When I asked him if that my txi looked at me like didn't remember ordering it 10 min earlier. I hate writing negative reviews but i think if hotel did more to make up fr issues, like perhaps refund even a 1/2 night cost would have changed my feelings. next step was London hotel was so outstanding and several hundred less, really but the into a different perspective
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