Hotel Mercure di Paris

Location was good but the nearest Metro now is under upgrading so the next nearest Metro is about 15 mins walk away. Room was small but clean. Problem is the only way to get drinking water is to go all the way to ground floor with your own bottle. I can understand the need to cut down on plastic bottles for Planet Earth. But at least have a water dispenser on every floor. Water is essential for life. But have just one water point on the ground floor goes to show that simple guests needs are not prioritize.

I traveled solo with EF Go Ahead Tours so had my own room, a fabulous one on the ninth floor with a view of the Sacre Coure. Fridge was replenished with soda and juice, a water station outside breakfast area kept water bottle filled. Breakfast was great. Front desk staff was helpful, got a cab for me to go to the Louvre when my Uber drivers kept cancelling! Great location, walked to Moulin Rouge one night snd used Metro regularly, a pass was provided by your group. Our guide had a desk and whiteboard with info in lobby which made it easy to keep up with daily activities and bus departures to dinner and Fountainbleu. Room was extremely comfortable, usual amenities, TV, AC, blow dryer. A small table and chair near window made a great reading spot. As mentioned in countless reviews, there remains an issue with tub/shower leaking, glass doors are not mounted and water escapes. Small issue when you are visiting the City of Lights. It was my teacher retirement present to me and enjoyed every second. Would return in a heartbeat to this hotel! Bonjour!!

Old style hotel which i liked, room was clean and comfortable bed and good shower but that is where the good ended. Location is not the best, not many restaurants around, quite a walk to the Louvre. Be aware there is a tiny lift but there are more stairs on each floor to negotiate with suitcases. I am loyal to Accor and feel as a gold member I received zero benefits. Room was not ready at 3pm (2pm check in) and had to wait with no chairs to sit on, no welcome drink offered, probably the worst room in the hotel, booking said city view instead we had a lovely view of an internal wall and windows on the 3rd floor, incredibly difficult to get a 1 hour late check out, constantly fobbed off to next shift, when finally granted the cleaners kept coming in so we gave up and left. Staff were unwelcoming and generally unhelpful. Felt as if I might have just walked in off the street instead of spending a lot of money this year in Accor hotels, in fact most of the Ibis hotels we used had better rooms and staff. Definitely better hotels in Paris

Excellent hôtel avec un très bon service et situé en face de l’arrêt « quai de gare ». Super silencieux et excellent buffet petit déjeuner que mes enfants ont adorés. Personnel très sympa et souriant. Chambre propre et rénovée. Je recommande ! Chambre 203 avec famille.

Super hôtel avec un personnel très agréable, gentil et souriant. Merci pour cet agréable séjour 😊.

A very good location hotel just a few steps from Paris Gare de Lyon station. Good services and very clean. I will certainly book again when come and visit Paris in my next trip.

Great Location, next to the metro, very convenient for traveling, pretty much city center. The staffs are helpful and friendly. The room is clean and neat. Amenity will be offered on your request. Only missing is in-room slippers.

This is our 5th time we stayed at Mercure Grenelle Hotel because of its location. Its across Dupleix Metro Line no.6 which is 2 stops away from Eiffel tower. The neighborhood is full of restaurants serving French, Italian, Japanese, & Chinese food. .There are 2 wine shops besides the hotel, Rotisserie chicken, & Boulangerie which opens 7 AM. There is also a Market every Wed. & Sun. across the hotel. The Hotel room is of standard in size, furnishings are newly refurbished, comfy bed, strong free wifi, great shower, coffee maker with coffee, tea and water. However this time when we checked-in, the lift was out of order which caused great inconvenience but a front desk lady named ”Manon” who is very accommodating went out of her way to changed our room at the rear portion of the hotel with lift which definitely solved the problem. The room she gave us was a comfortable executive room with a mini bar full of complimentary drinks. During this time, I also discover that the hotel will assist in booking variety of tours like going to St. Mont Michel, Giverny Tour, etc..for Travelers arriving Charles de Gaulle its around 1hr Train/Metro/Taxi ride towards the Hotel and if you arrived at Orly Airport, Its a 30mins taxi ride with a fixed taxi fare of eur35.00. Our experienced was always happy and will stay again at this hotel.

I arrived early and was able to get into my room, which was great. This is where the good news stopped. I was told that I was not able to flush the toilet as there was plumbing work beng done in the hotel, but as I was early, I was ok with this. I was told that it would be restored by 3pm, the normal check-in time. I went out, returning to my hotel at 4:20pm to be told it was still not possible to use the toilet. I complained and the lady on the desk phoned her manager, at which point it suddenly became ok to flush it! The room was very cold and the heating didn't seem to be working, so I went downstairs to see if I was doing something wrong. The lady on the desk said, no, probably not, the heating often isn't working - not good enough! They gave me a heater, but...another issue. I opened the bottle of free mineral water in the room to find it had already been opened and was crusty around the lid. Back down to reception to get it swapped for a fresh one. I asked if it was possible to have a late check-out and was told I could stay until 2pm instead of 12 for 30 euros. Again great - until I discovered that the water in my room had been switched off. ANOTHER trip downstairs to get it sorted out - which they did, but...another issue. While it was off, I asked for another bottle of ”mineral” water, which they willingly provided. The lady came out of the kitchen wiping the outside, having clearly filled the bottle. Apparently, the so-called ”mineral water” is from a filter jug/tap - but apparently this is perfectly acceptable because ”it is not from the toilet”. When I went back up to my room, my key card was no longer working. This was the last straw. The hotel is hopeless, and the staff, while willing to rectify mistakes, seem neither surprised not bothered by them and seem to think it is strange that I am. I would never stay here again and strongly recommend that you give this place a very wide berth!

Modern and well-equipped rooms. Requested a balcony and received an excellent one. Reception staff very friendly, however the guy sitting at the desk watching everything was a little intimidating (does he even work here?). Excellent location. Not 5 stars due to lift not working from ground floor and poor breakfast (there are many options in nearby eateries).