Hotel Broadbeach dengan Tempat Letak Kereta

Our stay at Vue Broadbeach Gold Coast was truly amazing. The pricing was very reasonable for the quality and location, and being just a short three-minute walk from the beach made it even better. The apartment was exceptionally clean, and the overall experience felt very comfortable and well taken care of. The service was excellent—housekeeping was lovely, and the front desk staff were welcoming and helpful throughout our stay. Even though we stayed for a couple of nights, we honestly wished we had stayed longer. It’s definitely a place we would happily return to.

The apartment was nice and the location was convenient. It was not a very luxury apartment, but nicer than many basic vacation apartment rentals. It was inconvenient that you had to pick-up the keys at a different location, and it was unacceptable that they provided only one key for three people. You need the key to even take the elevator. So for our stay we needed to coordinate coming back at the same time. Because they do private rental you cannot get a key from the reception.

I stayed at Sofitel Gold Coast Broadbeach from 24 to 27 July. On the evening of 25 July, while applying body lotion as part of my normal daily routine, I noticed several small marks on my shoulder and upper inner thigh/groin area that appeared to be possible insect bites. I apply body lotion every day and am certain these marks were not present on the evening of 24 July after check-in. It was winter on the Gold Coast, and on 25 July I spent most of the day inside a shopping centre, wearing long sleeves and long trousers outdoors. I cannot say with certainty where the marks came from, but later that evening I also saw insects in the room and immediately reported the matter to the hotel. I did not want to remain in that room. I repeatedly tried to contact Trip.com because, based on previous experience, they have helped arrange alternative accommodation when hotel problems occur. Unfortunately, I could not reach Trip.com that night. The hotel told me it was fully booked and offered only two options: move to a room without air conditioning or remain in the same room after it had been cleaned. As it was late, I was overseas, and I had no practical alternative, I reluctantly accepted the temporary arrangement. That same evening, the hotel told me that I would be upgraded to another room the following day and that breakfasts on 26 and 27 July would be complimentary. Before accepting, I asked what would happen if the marks became worse. The staff did not make any promise regarding my physical condition or responsibility. They simply explained that the cleaning, room upgrade and breakfasts were “extra” goodwill gestures. I accepted based on that explanation and because I had no realistic alternative that night. The staff who initially handled my complaint were polite, professional and genuinely tried to help. My main disappointment was the hotel’s internal communication. For clarity, I paid for breakfast on 25 July myself. The hotel promised complimentary breakfasts only for 26 and 27 July, and I did not even have breakfast on 26 July. Despite this, I had to explain the same arrangement three times: 1. When collecting the key for the upgraded room on 26 July, the front desk initially said breakfast was not included. 2. On the morning of 27 July, the restaurant reception again said I needed to pay. 3. At check-out on 27 July, the front desk attempted to charge me for three breakfasts. The charges were eventually removed, but only after I explained the situation again. My criticism is not directed at individual employees, as everyone I dealt with was polite and willing to help. The real issue was the lack of communication between the department handling my complaint, the front desk and the restaurant. The location is excellent and the staff attitude was generally good, but discovering possible insect bites and insects in the room was already stressful. Having to repeat the same issue three times because the hotel’s own goodwill arrangement had not been communicated internally made the experience even more disappointing. I hope the hotel improves its room hygiene, complaint-handling procedures and communication between departments.

Our experience was good. The apartments are well organised and no lengthy check-in process like other places. A bit surprised after paying the amount due weeks before and then being requested for another $500 prior to checking in otherwise the booking can't be guaranteed. Most people take American Express in the accommodation industry and this was also a surprise. Apart from that it was a very pleasant state and we will book it again if we get a good deal.

這次住的是雙房型，總體上來說是一間乾淨的旅館，地點也在海灘邊，只要步行三至五分鐘即可到達沙灘（如圖片中即為旅館邊的沙灘），還算方便，唯一令人遺憾的是櫃檯服務時間很短，平日九點到十六點，假日更只有九點到十二點，並且在服務時段外如果需要開門幫助，需支付五十澳幣。旅館另有泳池，不過使用率看起來不高，入住三天幾乎沒有看到有人使用，可能都去海邊了吧！

The apartment is near the beach, we enjoy with the beach and the clean and comfortable environment, walk 1min to the beach and 20mins to food place

We enjoyed our stay at the Aria apartment. It's in a Great Location with a great view; however, the noise of the large bins being collected in the street each morning at 6:30 a.m did spoil our sleep-ins. The most disappointing factor was the smell of the bathroom towels. I suggest a note to the company about laundering the towels.

Very handy location within walking distance to restaurants, beach and entertainment and secure onsite parking. Basic amenities, dated and tired. For price I had expected more. Simple things like matching crockery and newer furniture void of marks etc would really enhance the overall experience. Also, microwave had been damaged/burnt so stunk out room and we were wary to use.

The actual place once we got settled was pretty good. The only issue that we really had was that the kitchenette was not clean enough. There were little tiny bug/ants that came out onto the counters every morning, or whenever we’d leave the counter unattended for a while. The utensils in the kitchen weren’t cleaned properly and we had to use boiling water to clean everything before using them. When we arrived we had to wait for the room to be finished, which we didn’t mind at all it was only a 10 min wait, but they had sprayed this air refresher so much that when we went inside we couldn’t get the smell out for an hour or two even w the balcony door open and the fans running. Other than that the bed, air conditioning, TV and rest of the amenities were good. The location was just perfect and super close to the beach. And the staff were very friendly.

Yhr best location - 1 block to beach and 2 blocks to the highway to access the tram (50 centre fares) and huge Pacific's Fair shopping centre. Don't even really need a car as there is a bus to and from the airport (also 50 cents) that drops you at tram station. Older apartments, but we've stayed before and the price is cheap for what you get. I love the hot spa every night and the pool, also BBQ area and well kept gardens. Set your expectations for the price you lay and you shouldn't be disappointed.