Hotel Pantai di Broadbeach

Great location and venue , however we only made 1 request to be on a high floor and we were put on level 10 and there are 40 floors in the building

Location and facilities were great. Heated pool and great cafe 2min walk. The apartment itself was rundown, but equipped with the basics. One of the rooms was locked to us, but had access to the balcony. There was a horrific smell in the kitchen (wall?) we had to get room spray to help mask it. The microwave and cupboards were unusable. We would return to Ultra, however, would request a different apartment.

I stayed at Sofitel Gold Coast Broadbeach from 24 to 27 July. On the evening of 25 July, while applying body lotion as part of my normal daily routine, I noticed several small marks on my shoulder and upper inner thigh/groin area that appeared to be possible insect bites. I apply body lotion every day and am certain these marks were not present on the evening of 24 July after check-in. It was winter on the Gold Coast, and on 25 July I spent most of the day inside a shopping centre, wearing long sleeves and long trousers outdoors. I cannot say with certainty where the marks came from, but later that evening I also saw insects in the room and immediately reported the matter to the hotel. I did not want to remain in that room. I repeatedly tried to contact Trip.com because, based on previous experience, they have helped arrange alternative accommodation when hotel problems occur. Unfortunately, I could not reach Trip.com that night. The hotel told me it was fully booked and offered only two options: move to a room without air conditioning or remain in the same room after it had been cleaned. As it was late, I was overseas, and I had no practical alternative, I reluctantly accepted the temporary arrangement. That same evening, the hotel told me that I would be upgraded to another room the following day and that breakfasts on 26 and 27 July would be complimentary. Before accepting, I asked what would happen if the marks became worse. The staff did not make any promise regarding my physical condition or responsibility. They simply explained that the cleaning, room upgrade and breakfasts were “extra” goodwill gestures. I accepted based on that explanation and because I had no realistic alternative that night. The staff who initially handled my complaint were polite, professional and genuinely tried to help. My main disappointment was the hotel’s internal communication. For clarity, I paid for breakfast on 25 July myself. The hotel promised complimentary breakfasts only for 26 and 27 July, and I did not even have breakfast on 26 July. Despite this, I had to explain the same arrangement three times: 1. When collecting the key for the upgraded room on 26 July, the front desk initially said breakfast was not included. 2. On the morning of 27 July, the restaurant reception again said I needed to pay. 3. At check-out on 27 July, the front desk attempted to charge me for three breakfasts. The charges were eventually removed, but only after I explained the situation again. My criticism is not directed at individual employees, as everyone I dealt with was polite and willing to help. The real issue was the lack of communication between the department handling my complaint, the front desk and the restaurant. The location is excellent and the staff attitude was generally good, but discovering possible insect bites and insects in the room was already stressful. Having to repeat the same issue three times because the hotel’s own goodwill arrangement had not been communicated internally made the experience even more disappointing. I hope the hotel improves its room hygiene, complaint-handling procedures and communication between departments.

I had a very disappointing experience with this hotel. I accidentally booked a same-night reservation because I was comparing room types in a new tab and forgot to change the dates. I realised the mistake immediately, submitted a cancellation request, and even called the hotel that evening to let them know I wouldn’t be arriving so they could release the room to other guests. Despite this, I was charged the next day. When I called again, the manager said their policy requires 24 hours’ notice and claimed they “could not use the room for other reservations,” even though I had informed them the night before. I have stayed in many hotels, and this is honestly one of the least flexible experiences I have come across. Very disappointing customer service and not understanding at all.

The apartment is near the beach, we enjoy with the beach and the clean and comfortable environment, walk 1min to the beach and 20mins to food place

We enjoyed our stay at the Aria apartment. It's in a Great Location with a great view; however, the noise of the large bins being collected in the street each morning at 6:30 a.m did spoil our sleep-ins. The most disappointing factor was the smell of the bathroom towels. I suggest a note to the company about laundering the towels.

Great stay and great location. I loved the pool area with the nice hot tub, indoor and outdoor pool and sauna. It was great relaxing on our anniversary. The hotel is a little dated but it was still very nice

アクセス抜群でした。ベッドルームが2部屋で、一方にはバス・トイレまでついていたので、家族で分かれて快適に過ごすことができました。洗濯機もあり便利でした。キッチンも充実していて、スーパーで買った肉を焼いて食べることができました。フライパンの蓋がないのと、塩がなかったので、アルミホイルと塩を買ってきました。 部屋からの景色も抜群でした！ 事前にブランケットを多めに欲しいとリクエストしたところ、多めに置いてもらえました。 冬でしたが、息子は館内のプールにも入って楽しんでいました。ジャグジーは暖かくて良かったです。

Freshly renovated, just needs pictures rehung and towel rails. Great location, quiet but only short walk to action. Views from the 16 floor were worth it! We hope to visit again soon

Yhr best location - 1 block to beach and 2 blocks to the highway to access the tram (50 centre fares) and huge Pacific's Fair shopping centre. Don't even really need a car as there is a bus to and from the airport (also 50 cents) that drops you at tram station. Older apartments, but we've stayed before and the price is cheap for what you get. I love the hot spa every night and the pool, also BBQ area and well kept gardens. Set your expectations for the price you lay and you shouldn't be disappointed.