Hotel Pantai di Broadbeach

Very friendly staff helps us to feel free. We were absolutely surprised to get a bottle of good Australian vine and cake as a hotel’s birthday compliment. Also I’d like to mark convenient car parking.

Our experience was good. The apartments are well organised and no lengthy check-in process like other places. A bit surprised after paying the amount due weeks before and then being requested for another $500 prior to checking in otherwise the booking can't be guaranteed. Most people take American Express in the accommodation industry and this was also a surprise. Apart from that it was a very pleasant state and we will book it again if we get a good deal.

I had a very disappointing experience with this hotel. I accidentally booked a same-night reservation because I was comparing room types in a new tab and forgot to change the dates. I realised the mistake immediately, submitted a cancellation request, and even called the hotel that evening to let them know I wouldn’t be arriving so they could release the room to other guests. Despite this, I was charged the next day. When I called again, the manager said their policy requires 24 hours’ notice and claimed they “could not use the room for other reservations,” even though I had informed them the night before. I have stayed in many hotels, and this is honestly one of the least flexible experiences I have come across. Very disappointing customer service and not understanding at all.

The apartment is near the beach, we enjoy with the beach and the clean and comfortable environment, walk 1min to the beach and 20mins to food place

We enjoyed our stay at the Aria apartment. It's in a Great Location with a great view; however, the noise of the large bins being collected in the street each morning at 6:30 a.m did spoil our sleep-ins. The most disappointing factor was the smell of the bathroom towels. I suggest a note to the company about laundering the towels.

Great stay and great location. I loved the pool area with the nice hot tub, indoor and outdoor pool and sauna. It was great relaxing on our anniversary. The hotel is a little dated but it was still very nice

Ia sentiasa menjadi tempat yang hebat untuk datang. Kakitangannya ramah, penduduknya ramah dan pemandangan dan biliknya sangat bagus dan bersahaja. Kolam renang dalaman juga merupakan bonus. Saya pernah ke sini sebelum ini dan saya tidak pernah kecewa untuk kembali. Ia pasti tempat saya pergi untuk tinggal.

Freshly renovated, just needs pictures rehung and towel rails. Great location, quiet but only short walk to action. Views from the 16 floor were worth it! We hope to visit again soon

The actual place once we got settled was pretty good. The only issue that we really had was that the kitchenette was not clean enough. There were little tiny bug/ants that came out onto the counters every morning, or whenever we’d leave the counter unattended for a while. The utensils in the kitchen weren’t cleaned properly and we had to use boiling water to clean everything before using them. When we arrived we had to wait for the room to be finished, which we didn’t mind at all it was only a 10 min wait, but they had sprayed this air refresher so much that when we went inside we couldn’t get the smell out for an hour or two even w the balcony door open and the fans running. Other than that the bed, air conditioning, TV and rest of the amenities were good. The location was just perfect and super close to the beach. And the staff were very friendly.

As an old customer for this hotel, I was well knowing of the location and comprehensive facilities and it offers good value for money...This stay time was a pleasant surprise, we were upgraded to The Star ****** Residents, a luxurious apartment complex across the street on the 23rd floor. The great view from the balcony of the 23rd floor is absolutely perfect, and there are also public lounges, barbecue areas, swimming pool, Spa, gyms on the 20th floor, all of which are free use... The location downstairs is still outstanding (within walking distance to shopping mall, restaurants, bars, clinics, post office, banks, club, supermarkets, and train station). The room space is just right for a family of three (please refer to my picture detail). The staff always well friendly... I will keep this unique experience in mind💕Thank you