Hotel Machelen dengan Tempat Letak Kereta

I have never had doubts about Novotel, having stayed at Novotel hotels in Antwerp, Singapore, and now Brussels. I usually have good experience with Novotel hence the hotel has been my choice. Normally, I always inform the hotel in advance if I will be checking in late by using the link provided by Trip.com, and I usually receive a prompt and professional response from Novotel hotels. Unfortunately, my experience with Novotel Brussels Airport was disappointing. Despite sending emails to inform them about my late check-in—first via the *********** link and then directly to the hotel—I received no response at all. This is unusual, as on the same day I contacted two different hotels for upcoming stays, and the other hotel replied promptly. Only Novotel Brussels Airport did not respond. There was also a booking issue where I was told that my two children were not included in the reservation, even though the booking was made through Trip.com’s automated system and full payment had already been completed. The receptionist told me they cant do anything since I came late. But I showed them my email via the trip.com link and they said that was not their email address. So Is the management or your staffs not doing a good homework professionally? To make matters worse, I accidentally left my mobile phone at the hotel and only realized it half a day later. When I called the hotel, I was told to send an email. I emailed twice, yet I still have not received any reply. It is very frustrating when phone assistance is unhelpful and emails are simply ignored. Overall, I felt unsupported and unsure where to seek help due to the lack of response and assistance. This experience does not meet the standards I have come to expect from Novotel. I sincerely hope Novotel Brussels Airport will improve its communication and customer service.

I'm very happy with our stay at the Brussels airport Park Inn by Radisson that smelled nice, easy access to a nice reception lobby that is next to guests restaurant with a garden view that is so peaceful and beautiful. Marius, the kind chief concierge officer, received us kindly, provided us with our requests, an accessibility room for my sister, handicapped shower room seat, and an immediate response to everything the hotel could provide. All concierge services are available as soon as we request. I will come back to this hotel happily. My best compliments to all the staff of Park Inn by Radisson Brussels Airport. Norlita Uriarte New York, NY 10028 USA s, dining , and all concierge services

Très bon service : Il manquait la télécommande et le personnel en a trouver une de remplacement en moins de 5min. Top!