Hotel Tegalsari dengan Tempat Letak Kereta

Great solid property and performance all round.. what a great short stay we had.. from the elegant lobby and lounge area through to the beautiful spacious room with lovely views over Surabaya. Exceptionally clean with every quality amenity on offer in room and within hotel confines. The room was peacefully quiet, with a soft comforting bed. Pool and recreational area was set amongst manicured palm trees and gorgeous gardens. The pool was one of the best balanced PH levels I’ve ever swam in. Nice comfortable lounges and ample seating around with some seats submerged along in pool. The refined service level at this hotel is a solid 10/10 from reception/concierge/ room attendants and especially in Pavilion Restaurant. The quality, presentation and variety of food is outstanding at breakfast. Thank you graciously for making our special occasion so welcoming with the beautifully adorable presentation on the bed, lovely celebration cake offered along with the very personal attention from the Sous Chef and charming restaurant staff at Pavilion. Special shoutout to Restaurant ambassador Wachid whom personally escorted our plated celebratory cake to our room. Reception and concierge service was also exceptional, graciously assisting us with our missing luggage wheel dilemma. JW Marriott and all involved.. till we meet again.. Terih Makasih 🙏🏻

Room Change at Midnight, Poor Sleep I had to switch rooms at midnight because the air conditioning couldn't cool below 20°C. The technician couldn’t fix it and advised me to call the duty manager. I had an early flight and needed rest, but the room change took time, and I was disturbed again by a late-night call offering a towel. I finally slept around 12:30 AM and had to wake up at 5:15 AM. On the bright side, the porter kindly gave me a breakfast bag before my early checkout. Still, I’m reconsidering staying here again—might opt for a 4-star hotel with better comfort next time.

Exceeded expectations! For such an affordable price, I felt like I received 5-star service. Breakfast was included and quite satisfying, and the welcome drink was really refreshing after a long trip. I dropped my luggage before check-in, and it was super convenient, I even got early check-in, which allowed me to explore the city right away and save both time and money. After check-out, I also left my luggage at the hotel and enjoyed a nearby café before my departure. So helpful! The facilities were excellent: power outlets conveniently placed for charging, fresh towels and linens replaced daily, complimentary bottled water, and reliable hot water for showers. There’s also a dispenser for hot and cold water refills. The view from my room was a bonus, I could see Tunjungan Plaza right from the window. The location is perfect, right in the heart of Surabaya. Absolutely loved my stay at Amaris Hotel Embong Malang Surabaya. Definitely staying here again!

Overall, the experience was great, but I was hoping it would be a little cleaner. The staff were great and very helpful. Considering the price, everything was great, and it was also close to eating places.

Location and service also good. But there is first floor no directly access like stairs. Long walking on road ways for first floor

The location very convenient near to jalan tunjungan and tunjungan plaza. Hotel lama dengan lif lama katil lama dan segala-galanya namun mereka masih berjaya membuat ia berfungsi dan bersih.

Hotel baru, saat saya menginap mungkin baru beberapa minggu opening jadi untuk fasilitas masih bagus dan baru. Overall sangat baik termasuk pelayanan, namun ada beberapa hal yang perlu diperbaiki terutama untuk parkir motor yg dimana akses jalan yg sangat curam dan menikung serta sempit yg menurut saya bisa membahayakan tamu. Lalu untuk kebersihan kamar, lantai sangat kotor sehingga membuat saya tetap menggunkan sandal ketika di kamar karena tidak mendapat sliper, untuk kamar mandi juga airnya menggenang. Tapi lebih banyak plusnya untuk harga segitu, karena ada balkonnya dan kamar juga kedap suara.