Mercure Pattaya Ocean Resort

My stay at this hotel was a pleasant experience due to its great location. It is conveniently located right in front of a 7-11 convenience store. Additionally, there is a parking lot on the building, making travel easier. The hotel rooms are clean and comfortable, meeting standard expectations. However, the breakfast options are somewhat limited, although still acceptable. A highlight of the hotel is the water park, which provides fun and relaxation for guests. On the downside, there was a significant issue during our stay: only one of the two elevators was operational. This caused long waiting times when trying to go up and down, which diminished the overall convenience of the stay. Overall, this hotel is a good option for those looking for convenient accommodation, despite the minor lift issue. It still has many appealing features that make the stay enjoyable.

The location near the popular mall in Pattaya town , have supermarkets near the hotel, room was clean

(1) The receptionists are rude. There are three lanes for check-in — I queued at lane 3, and when it was my turn, I was told to go back and queue again “because a European guy in lane 2 was first.” What kind of nonsense queue system is that? (2) The pool closes at 7 pm. We weren’t even trying to swim, we just wanted to sit beside the pool, but the staff came and told us “you cannot sit there because both pools are closed.” What kind of ridiculous hotel rule is that? (3) The wash basin looks worse than the toilet — literally more yellow than the toilet bowl. (4) There is only one elevator working. Be prepared to wait 10 minutes each time. One elevator has been broken for 2 months, and the remaining one makes weird noises, like it’s about to drop. (5) If you are booking this hotel just because of the water park, don’t. Book another hotel and visit a better water park instead — there are much better ones in Pattaya. (6) If you travel with lots of friends , they will rig hotel price for 2nd room when you're trying to book for 2nd room and may even only sell to you if you only book 3 consecutive nights, who would stay 3 consecutive nights at this type of bad hotel? I will never stay at Mercure again. This is honestly the worst hotel experience I’ve ever had. I stayed at OZO for 2 nights — much cheaper, much cleaner, and with unlimited pool time. If you book Mercure, you’ll 10000% regret it.

The hotel is a little dated, but the room was clean with a comfortable bed. Breakfast was just average with limited choices. Stayed only one night, so it was fine for a short stay.

Dirt was found on the pillow the 1st day after checked in, the air-condition dripping in the mid-night in the 3rd night stay made the floor get slippery and I almost get hurt. Others so far so good, but my son have lots of fun in the swimming pool.

Of course, i wouldn’t expect anything than my previous mercure experience but still a little disappointed. For hotel condition, you can imagine these factors 1. Mercure standard 2. Water park which people walk in wet 3. Pet friendly 4. Light color carpet Looks a little dirty especially hallway. The elevator is under maintenance since July 18th and no sign for completion at the date of August 11th. This is a little inconvenient as 1 guest elevator is definitely not enough (full one will not stop and our family experience this a few times) The room on the other hand slightly better than the hallway. The front seems to be more useful than it usually is. I pay for extra bed and let them know that i will go to swimming pool. They said they would set the bed up ready when we are back and of course they did not. I went down pick up my delivery food the front ask me if i need the spoon. The request is at least half hour before the spoon sent to my room. Only two plus i would give are 1. considerably walkable to beach and shopping mall. 7-11 is in front of the hotel. 2. My children love the water park (it’s a bit smaller than it looks in the photo tho) All in all, if you are looking for an affordable room with ok location and fun water park for your children not perfectly brand new clean with not very much service this is the hotel for you.