Traveler010
28 Februari 2024
Extremely disappointed in the end. The water broke down so couldn't use the shower for 2 days of my stay. Imagine paying for a hotel and not having running water for 2 days...I felt disgusting. Then somehow the door was broken and I couldn't get into my room. That was it. Unbelievable. Then I insisted them to break down the door otherwise I'd call the police, as as my wallet, passport, phone and laptop charger etc was still there.
Eventually I decided to complain and I received a message from trip.com that the Sawasdee hotel 'firmly rejects any compensation because they provided water bottles that I had to use to take a shower'.
I will never stay at that hotel ever again and felt extremely disappointed with how they hotel has treated me as a guest. Extremely unpleasant hotel and I suggest booking an alternative if you are considering this.
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