Wasimon Sornmanee
18 September 2024
Bad room condition and worst attentive service ever!!
Start since arrival, we arrive to check in with 4 staff at counter but none of them greeting us until we ask where should we check in. However, staff still tried to ask each other and seem not ready to service.
First room that we have checked in the room condition was very bad with poor cleanliness (as picture attached), we asked staff to change the room immediately. However, the second room still very dirty. We tried to ask better room as we didn't expected big room or nice view, just need the room is clean but staff informed that the better room will have extra fee.
Finally, we accepted to pay extra charge for better room. However, we still found the stain on pillow case for both beds (as attached). We give up to provide feedback due to it seem they didn't care it and won't recommend to anyone to stay with thia hotel again. You can find better room quality and service with same price with another hotel nearby.
Terjemah