Hotel berhampiran Craigie Plaza, Perth

Arrived in Perth on 24 January 2023 and had this accommodation booked for just 6 days out of our 39 day trip to Oz. Had we realised just how beautiful this place was we think we would have stayed here for the entire trip. What fantastic hosts Kyle and Jodi are and don’t forget little Billy the dog. The rooms are spacious with air condition, the kitchen has everything you need and outside is relaxing to sit and chat with other residents. What a welcome to Australia. Hope the rest of our accommodation matches up to this

5 stars for this resort Truly a magical experience and glad that Trip had a good rate for it A walk in the resort grounds is the perfect way to start the day Room is huge and spacious, nice marble wall bathroom, balcony with table and chair, huge tv screen with good selection of programmes There’s Nespresso also with 4 complimentary capsules per day The staff service is awesome Will definitely return!

I never got my deposit back

Had a 1 Bedroom Spa Apartment - Ocean view 3 night special. This is not a 5 star venue, but it's great value. The rooms are large, clean, the facilities good and with undercover parking. Everything was perfect in our apartment. The rooms are bigger than average and well fitted, down to wireless phone charger and USB by the bed. Bathroom with spa was huge and amazing. Bed was very comfortable. The sunset views from the balcony make it all worthwhile. The rooms are surprisingly quiet. I managed to leave an item behind in our room. Contacted reception later and the item posted to me the next day. This was a birthday weekend and we were supplied with a nice bottle of wine on arrival. Very happy with our stay and will be back.

We got a unit that says no window and since there is no other places with decent price and this is the only one that looks decently priced we tried for 1 night and we were very surprised with the outcome. It's nice and even without a window it's by far one of the most cleanest and nicest hotel we have stayed so far. It's right beside the car park and tucked away at a corner but that didn't bother us. We love it actually. It's also on ground floor so we didn't had to climb stairs or wait for lift. The check in was seamless with automatic check in. Amenities is great. Distance was a bit far from station but it's a good exercise and walk!

Great location, friendly staff. Met our expectations. Decor is a little dated and old and the hotel restaurant and bar were closed for renovation which is a pity, but the hotel was convenient to walk to food outlets, trains and attractions.

Lots of the reviews here, I believe, are reviewing Mercure on Hay (the newer, more upmarket hotel and possibly better of the two although I haven’t seen it), whereas lots of reviews in Mercure Perth on Hay are referring to Mercure on Irwin. I’ve compared the photos and the hotel details and official photos are definitely that way round. SO… this one, Mercure Perth (which is on Irwin St) is the bad one. It’s awful. It’s tired, badly fitted out, dingy and I hope never to stay here again. My room was down a corridor of *****ed (and stained) carpet that made me feel nauseous to look at. The room was ok, the bed comfortable, but more stained carpet, and lots of things didn’t work. Several light bulbs were broken, lots of curtain hooks missing, the room safe didn’t work, the bath had a rusty patch in it. The aircon was too cold for me and I followed the instructions to turn up the temperature but it didn’t warm up. Two phone calls and three hours later, someone attended my room, told me the air con wasn’t adjustable as it’s one temperature for the whole building so the instructions were incorrect. He turned it off (supposedly) and I then spent my stay with no aircon although the room was still cold and not stuffy and the control panel didn’t say ‘off’ so I think the whole thing was just BS and they couldn’t be bothered to deal with it or give me another room. Staff care factor of the attendant was zero, and of the front desk staff, close to zero. I got woken up in the early hours of the morning several times by skip bins being moved around in the laneway outside (very loud chains being dropped in the skip bins and noise reverberation). The next night the fridge started making such a loud noise in the middle of the night that I had to turn it off and use the spare towels to absorb the water as it defrosted. I’m just curious why Mercure keep this one running. Perhaps it’s set at a different price range but it’s not doing their brand any favours with two Mercure hotels so close together, especially with all the reviews mixed up.

We stayed for three weeks and plan to do so again. The accommodation was fairly spacious although lacking a little in drawer space. The kitchen was quite well equipped, but no dishwasher. The front desk is very helpful if there is something you need. Our apartment was cleaned most days, but not all. We never did figure out the schedule. But service was certainly more than adequate. We had a ground floor room (Number 8) with a nice little patio. The air conditioning worked perfectly and the room was very quiet. Incredibly convenient for the ferry to the CBD, to a Good Grocer supermarket that could provide everything you could possibly want to eat or drink and to several restaurants, cafes and other retail stores. Altogether a fabulous place for a long stay.

Probably the best hotel in a major Australian city. Incredible rooms and view, the best outdoor swimming pool. A poolside resort with worldclass restaurants and shops just outside from the CBD