Hotel Mesra Haiwan Peliharaan di Rovaniemi

I stayed at the hotel for a few days during my trip to Rovaniemi. The staff are friendly, courteous and helpful in particular Riko who assisted with the heating in my room. He had to bring me a portable electric heater because the central heating was not working properly and I really appreciate his assistance. The cleaners were all friendly and helpful and happy to clean the room only when it is convenient for you. I also like the security where after hours you will need your room key to access the hotel. The only small problem is there is no fridge in the room only a cooling box. Otherwise I would recommend this hotel for your stay in Rovaniemi. The location is great and close to shops and restaurants too.

We are a family of 5 and booked 2 family rooms in this hotel. The rooms were big, compared to another Rovaniemi hotel that we stayed in and the amenities were wonderful. Free use of Sauna, 24hr gym, just located directed opposite the supermarket and most of all, the hotel has a microwave that you can heat up the food brought from the supermarket! What a deal!. Some areas for improvement, it would good if the Sauna can be 24hrs instead of closing at 10pm. If the hotel can provide utensils like spoon and fork it will be even more awesome. Overall our best stay in Rovaniemi for the price point, I think its a steal. Oh BTW, Burger King and McDonald is just opposite and 24hrs too.

Just right near the bus stop from Rovaniemi train station. Able to checkin only after 1500. Luggage store provided. Family room is good for 3 pax. Assigned at the new building with brand new room (Stay Dec 2022). Room condition superb Clean. Not much room amenities. Ssfety box not working. Housekeeping assisted to setup extrabed. Very efficient. Near to the shopping centre. Few chinese/Asian restaurant. The fast food restaurants around the corner. River cannot be crossed and the view was great during sun rise. Overall bed, shower room was great. Breakfast was great too. Local spread of food. Staff helpful and good service in English. Recommended hotel to stay!

including free sauna and breakfast! and the concierge is patient and polite , the breakfast is good and have many options! hotel rooms have provided everything you need

My daughter and I had a great summer at Santa Claus Holiday Village. She described it as ”the most magical place” she has ever been in. Even though a lot of things were closed due to the low seasons, the staff's service and friendliness made up everything. Thank you!

ロヴァニエミの中心地にあり、周りにはスーパーマーケットやレストランがたくさんありショッピングモールもありました。 いろんなアクティビティを行っているオフィスがとても近く助かりました。 ロビーは広くキッズスペースや電子レンジもあり、冷凍食品を温めて食べることもできます。 朝食もとてもおいしかったです。

酒店設施很好，旁邊就是滑雪的地方，基本上這酒店就是建在山頂上👍🏻酒店餐廳無論早餐或是晚餐都挺不錯！我試了最貴的surprise menu 不錯吃，但份量不夠飽，我寧願一個人點2個main course. 酒店房內有私人桑拿，十分讚，夠空間2個人用。酒店天台的風景如畫，值得拍照留念。

เป็นที่พักง่ายๆ ธรรมดา แต่ก็ให้ความอบอุ่น ไม่มีลิฟท์ ต้องแบกกระเป๋าขึ้นชั้น 2 แต่พนักงานก็ช่วยเหลือดี มีซาวน่าด้วยเสียดานที่ต้องกไหนดช่วงเวลา เลยไม่ได้ใช้ ห้องไม่ใหญ่มาก แต่ก็สะอาดดี ราคาไม่แพงมาก แต่ก็โ อเคเลย

Not a good start. Checked in with not much of a welcome by female receptionist, she gave us our key and pointed to some steps. Found our room and started to unpack when a man used a key pass and entered our room and then went out again and then came in again, and went out again…..we were baffled! A few minutes later the not so friendly receptionist came in to our room, (it would have been nice if she had knocked) saying that were in the wrong room….like we’d put ourselves in the room! She went out again and then came back saying we’re in the room and we’ll have to move. Next the Crystal Rep. knocked on the door and said they’d been a mistake and we’re been put in the wrong room and she would find out what room number were moving to (the receptionist never came back to apologised). Then the man came back and barged passed us and put his suitcase in the room and disappeared again! The Crystal Rep helped us move to the other room …..thank goodness for her - she said she would feedback to the hotel manager and the next day he apologised for the inconvenience and gave us a voucher for tea and cake …..we would have preferred the receptionist to apologise for entering the room twice and making out it was our fault that we were in the wrong room!! The room was very basic but clean and comfortable. …..there was a kettle as described but not tea, coffee, milk or sugar as described in a review we read. We didn’t steep properly as you can hear everything going on in the other rooms….we were woken up at 6am every morning to what can only be described as someone tap dancing in the room above. The hotel was filled with at least 95% of families that were on the Santa Package so a very noisy place, and our evening meals were not relaxing at all as the children were constantly running around in the restaurant and climbing over the furniture….it was manic. The food was good but not much of a selection - the Chefs in the kitchen were wonderful and served us with hot vegetarian meals. The breakfast selection was good but if you like warm portage and warm pancakes you will be disappointed as hot food was always luke warm ….as the the soup in the evenings and the water in the earn was never boiling.

The place is absolutely beautiful, only few steps from Ounasvaara Ski Resort. The Chalet was really good and cosy with amazing views from the windows and balcony. Our private Chalet had a second bedroom which we didn’t use as my daughter and myself preferred the first floor. We loved having our own sauna in the bathroom, great addition to relax and we enjoyed it sooo much! Breakfast was excellent with great selection, we loved the waffle maker! Staff were all helpful and pleasant. Location is excellent, not far from the airport, city centre, and Santa Claus Village. Overall, perfect Chalet, we would definitely recommend staying here, we had a great time!