Hotel Mesra Haiwan Peliharaan di Hull

The instruction on access to the hotel carpark could do with being highlighted at the time or soon after the booking because we had stopped in front of the hotel entrance at street level which is a bus lane and bus stop and we are a little worried right now for getting a bus lane ticket. The sign for the car parking arrangement is a small plaque next to the hotel entrance we can see from the car at the kerb side but we had already gone onto the bus lane. Another slight moan is the bed being a little too soft and in these day and age it should be a king size bed…. However, we are happy with the helpfulness of the staff both at reception as well as during breakfast.

It's my first visit and I'm absolutely amazed of the food and service. The views from my room were stunning, overlooking the Marina and the staff have been really kind and helpful. I will definitely book this hotel for my next trip to Hull. Highly recommend!

It is a reasonable hotel in Hull. The food here is a mix of really great and average. The reception staff are very helpful. I would stay again but would also consider looking for other accommodation

Met by friendly and courteous staff at reception. Room was clean, and View was nice from the room. The shower was terrible! Luke warm at the hottest temperature and freezing when you turned the temperature any other way. We ordered food from the qr code for room service because my daughter wasn’t feeling very well, but waited over an hour and it never came. I tried to ring down for about 20 mins but no one answered the phone. I went down to reception and spoke to the lady who was very apologetic and explained that the app never works, if this is the case perhaps the hotel should remove the codes from the room and replace with a traditional room service menu instead! The lady on reception did all she could to rectify the problem and seemed to be used to this happening. Unfortunately because I had to wait so long for room service( was just meant to be a snack) I missed out on using the facilities so can’t really comment but they did look good . Breakfast was fantastic I have to say, well cooked and lots of choice, serve yourself which I enjoyed.

We were in Apartment 8 at Humber Loft Apartments. The location is perfect but unfortunately it’s the only positive of our one night stay. The condition of the apartment is below par to say the least. All of the walls are scuffed or stained to varying degrees, both inside the apartment and in the hallway / staircase areas. Wear and tear is to be expected, but not to this extent. It wouldn’t take much to address this and make the apartment look more appealing. This makes it feel rundown and points to a lack of care. The sofa is incredibly uncomfortable, rock solid and not ideal for relaxing and watching the TV. The TV is at floor level which they say is shown on their pictures, but the positioning is baffling. We have never seen anything like it. The living room and kitchen area has all the hallmarks of a student halls with how basic it is. The chairs provided were stained and covered in crumbs. We had towels provided, one of which was stained. The bed was good sized but uncomfortable, with a lumpy quilt cover and one pillow each. The bathroom is tiny but adequate, although we had a significant issue with the toilet not flushing properly. We noticed this before going out at night, therefore the situation didn’t favour us escalating this problem because we had plans. Upon returning late evening, the toilet wouldn’t empty. Attempts to flush resulted in contents rising to the top of the bowl and unable to fully clear by the time of departure. We weren’t going to attempt to fix this problem ourselves or clean the toilet (impossible under the circumstances) as the owners later suggested we should have done. Our bigger problems began after check-out where we had left our feedback through the internal email the owners sent. We were accused of having a lack of respect for the apartment due to how we ‘left the toilet’, given it wouldn’t flush properly and we have attempted to clear it god knows how many times in the morning. We were accused of breaking a bowl, the evidence they sent shows a bowl that was chipped. However, we used no cutlery or crockery during our one night stay. We had no need to use anything because we had plans in the city for food and drinks. This accusation was out of order, either it hasn’t been picked up before we stayed or there’s an element of foul play involved. We were told that leaving the windows open, that are on security latches which open a few centimetres, was against the terms and conditions. Despite the very same windows being open when we arrived in the apartment and the room being red hot in the morning. Therefore we wanted to let air in and leave the apartment how we entered it. We were also accused of leaving the lights on upon departure, another accusation that is untrue and also completely unnecessary because it was well lit by the natural light in the morning. Despite trying to discuss over email and provide feedback, the recipient on behalf of Humber Loft Apartments was abrasive and lacking any ounce

Stayed here a few years ago, wasn't sure if it would be the same. It was lovely and clean, bed so comfy and the room lovely and warm. Kettle, hairdryer and bottle opener supplied. Location is fab! I'm originally from Hull so found my way around easily, close to shops, museum and nightlife We will be coming back!

The staff at the hotel was really lovely and the location was good. That's about it on the good things. It was really not worth the price, poor cheap bedding, messy floors, I wouldn't dare putting my clothes in the wardrobe either, really smudged bathroom and lack of soap and other amenities. I stayed there one night which was ok but would definitely consider a different spot next time around.

Can't fault this place at all. The hostel was clean, tidy, and well-presented. It had a lovely atmosphere and was a genuinely lovely place to stay. Glenn was so friendly and couldn't have made me feel more welcome. I stayed in a single room which was such a great price and value for money. The hostel is in a perfect location in Old Town, a short walk from Hull Train and Bus Station, shops, restaurants etc. I will definitely be returning in the near future and would recommend to anyone.