Hotel berhampiran Lotte Mart, Phan Thiet

My family and I are very impressed with the service given by the staff at the resort. They are attentive and very nice even though we have language barrier, they make an effort to understand to our needs and attend to us almost immediate. The staff even give us suggestions of where and what we can do around Mui Ne.

In fact , we had a good rest stayed in here during our weekend, my room 310. according to my point of view are, the resort facilities itself are still good in condition after almost 2 decades, particularly fabulous breakfast, yet i like the swimming pool here much ever, has warm crystal water sparkly keep you swimming, soak in water hours wiithout getting cold and twinkly plus pool bar are superb. Unfortunately, i observed the soft part here means human who are service staff across departments does not meet 5* standards such as : 1/ at reception their welcome guest procedures was not satisfied, the receptionist lady spoke speedy caused i could not catch her message at all, spa staff said to me there is not spa menu in the room i think that is poor equiped for 5*. 2/ at evening time, i had some beer at te restaurant located underneath the reception area, the lady service staff told me that my bill at 77,000vnd was unable to close because i did not depsosit 6,600,000vnd at check-in time. I got so mad with this kind of manner and treated their guest in house. cause then i insisted to meet Victor and Ms. Bích for my complaint. Victor seem very hospitable and sincere in apologies and listening to my complaint. 3/ the service staff at the pool bar need to be trained more and more in service attention, i wanna to have some drinks but nobody saw my hands and handphone flashlight have being waved continuously. 4/ i love most resort saturday buffet by the pool and beach area, all food are so delicious and thanks Victor for 1 round of drinks on you and courteous welcome by a lady who i guessed she is an outlet head, i missed asking her name, pity for that. 5/ I see the resort merely lack of man-power in front of the house, cause poor service attention, example my table was not clear-out in time, left used tableware for long until i must waved hands even in breakfast time happend the same. 6/ Majority service satff here are not hospitable and really lack of smiles on their face, they just do their jobs hardly like a robot without feeling of their guest around. Anyway, overall i had good stay here beyond above dislike points ruined and destroyed all my mood and your guys effort. I grateful for your team efforts during my stay. Hopefully next trip could be better service provided namely HUMAN AND HUMAN. Thanh The, Nguyen

This is the first hotel we chose when we were in Vietnam. The beautiful landscape and the facilities were new and nice. Room was well decorated, breakfast with many choice from Vietnam to Western cuisine, we love tea and coffee. The service was super good, special shout out to Thuy from front desk, her service made us felt like home. Every single detail was well arranged for us. Thank you Thuy. We surely will come back here again!

Это зелёный оазис в Муйне. Очень много персонала, особенно садовников и у каждого своя роль! Гости отеля в адеквате. Никакого ”Тагила” здесь нет. На субботу и воскресенье как и в целом по Вьетнаму загруженность выше, чем в будни, может быть плотненько, но шезлонги на море всегда свободны. Заняты были на 30-40 % возле моря в июне 2024. Сюда едут за релаксом и комфортом! Только море с волнами для кайт сёрферов. Но мы с ребёнком были в основном в бассейне, так как ей бассейн в радость. Жили в номере в корпусе нова на 4м этаже. (Заранее просила отель об этом, все предоставили как надо). Отлично тихо и слышно шум моря. Все насекомые внизу! Были 5 ночей. Очень рады и вернёмся еще когда нибудь! В отеле брали только завтраки, на обед всегда ели фрукты, а на ужин вдоль по улице много ресторанов. Предупреждаю: в Муйне повсюду летают какие-то мошки, с первого дня купите местные спреи и используйте. Я думаю это характерно для этого района, потому что в Нячанге например их не было вообще.

I had a wonderful stay at this hotel. The property itself was beautiful, and the service provided by the staff was exceptionally friendly and attentive. The pool and pool area were fantastic, also the Beach offering a great place to relax with a superb view. Additionally, the food was delicious, adding to the overall positive experience. I highly recommend this hotel for a delightful and enjoyable stay.

Прекрасный отель в Фан Тьете. Важно знать, что это новый отель, с отзывчивым персоналом, который всегда готов прийти на помощь. Удивительным морем и пляжем. отель полностью оправдал ожидания. Еда в ресторане прекрасная, порции большие

Mình ở và trải nghiệm dịch vụ trên mức kì vọng. view, phòng biển và chất lượng ănnuoongs ngon. sạc sẽ không gian thoáng. hồ bơi và các dịch vụ giải trí da dạng nên đi vì phù hợp với đại số nhu cầu của bản thân. Có nhiều sự lựa chọn tốt hơn tuy nhiên resort nằm vị trí đẹp và có nhiều khu ăn uống. bãi biển sạch so với resort khác cùng phân khúc. nhân viên nhiệt tình

We stayed 4 nights at this hotel Overall the facilities are second to none and the staff is really friendly. But there were some things that surprised us a bit. Example 1 Upon arrival we got the opportunity to pay 30 % upfront. If we didn’t do that, we didn’t have the opportunity to put drinks, food etc. on the room, but we would instead have to pay cash (or credit card) each time. We asked why, but we didn’t really get an explanation about why that was the policy. We have never tried to pay deposit like that on a 5 star hotel before. Example 2 As mentioned earlier there are nothing to put on the staff. They are super service minded, polite and friendly. But when we are at a hotel like this, we expected the staff to at least speak some English. Of course some of them spoke ok English, but in general we used a lot of pictures and Google translate, just to be able to communicate properly. Example 3 Mini bar selection. When you open the freeze in the room it is empty. So the concept is that you shall contact them every time you want something. The selection was a little poor in our opinion. For instance no chips, Oreos etc, but just mainly something to drink.

Wonderful resort in a tropical, well-maintained garden. Additionally paid massage is good value for money. Breakfast - wide choice of tasty dishes. Later in the afternoon - restaurant a la carte. Staff - really friendly and helpful. Pleasant, relaxing stay after 10-day-travelling around Vietnam. Pools - really refreshing water, nice pool bar. Beach - fine, wide but the sea rather rough in February, rather for surfing, kite surfing not swimming. I recommend the stay here. Unfortunately, the area outside the resort premises - poor, dirty and neglected.

The resort is all extensive that you do not even need to leave the resort. The location itself is great if you want to have a quiter retreat, away from the bustling of Mui Ne. It takes about 15 - 20 minutes drive to central Mui Ne. Though, everything is here and you can spend days without going out. Every morning, I am awaken by the birds chirping and sounds of the crickets instead of the hustling and bustling of the city or traffic so this is good. I find that the staff were extremely helpful, breakfast was great and the guest relation officers who are always ever-willing to provide some insights. Their tours are somewhat comparable to outside prices (especially for a personalised one as compared to shared tours). There is a lift directly opposite to my room, and I could hear people drunkenly walking to the lift or talking while waiting for it. The resort has predominently European tourists who at times could be rowdy and difficult as they kept cutting me when I wanted to check-in disallowing the receptionist to focus on me. Nevertheless, the treatment provided by the staff are the same. I only have one major issue where I had booked a massage and the masseuse waited in the room for me to undress instead of allowing me time to prepare myself which is the norm. There were also no drinks (as per normal customs) provided after the massage for a resort that is of such high luxury.