Cari Vila di Phan Thiet

We stayed 4 nights at this hotel Overall the facilities are second to none and the staff is really friendly. But there were some things that surprised us a bit. Example 1 Upon arrival we got the opportunity to pay 30 % upfront. If we didn’t do that, we didn’t have the opportunity to put drinks, food etc. on the room, but we would instead have to pay cash (or credit card) each time. We asked why, but we didn’t really get an explanation about why that was the policy. We have never tried to pay deposit like that on a 5 star hotel before. Example 2 As mentioned earlier there are nothing to put on the staff. They are super service minded, polite and friendly. But when we are at a hotel like this, we expected the staff to at least speak some English. Of course some of them spoke ok English, but in general we used a lot of pictures and Google translate, just to be able to communicate properly. Example 3 Mini bar selection. When you open the freeze in the room it is empty. So the concept is that you shall contact them every time you want something. The selection was a little poor in our opinion. For instance no chips, Oreos etc, but just mainly something to drink.

It’s an absolutely gorgeous place to stay. Room is quite big and comes with a nice balcony, where you can have a beautiful view of the ocean and tropics planets. The beach is very clean and two minute walk away from our room, so it’s very convenient to get up in the morning and go directly to the beach. The staff are friendly and helpful as well. The only thing that I’m not quite satisfied with is probably the air conditioner in the room. The room feels hot sometimes and can make it really difficult to fall asleep. Besides that, everything else is great!

The experience was okay for what we paid - we were charged $40 USD per night for an ocean view room and were given a free upgrade to a private bungalow which was wonderful. On the one hand, the beach was nice (no swimming allowed, though and most chairs had no cushions) and the pool was very big (but the water was dirty). We were treated incredibly well by the staff, with constant checking to make sure our stay was okay. We were even given two free foot massages in the spa. The restaurant was just ok - the free breakfast had a large selection, but a lot of the buffet was concerning (meat that was sitting at room temperature for who knows how long) and for a hotel that didn't have many guests, as far as we could tell, there was so much food that I wondered how much of it was old. The dinner menu was so big I was also worried about how much of it was frozen or old ingredients. The room itself was very beautiful and spacious, and the beds were comfortable. However, the patio had no furniture, so the space was wasted on us. Additionally, the bathroom shower and tub both leaked profusely so the whole floor was soaked after a quick shower. The location was not great, we ended up renting a scooter to leave for meals because the hotel restaurant was definitely not the best option we had. Overall, I think this hotel could be great if some serious work was done on the facilities and rooms.

Отличный отель в соотношении цена-качество. Приветливый персонал. Красивая территория. Отличные завтраки. Кровати и подушки удобные! Напор воды хороший! Для маленьких детей есть небольшие водные горки и детская площадка, что редкость в данном регионе. Нам все очень понравилось! Забронировали еще две ночи чуть позже.

Останавливался с 28 декабря по 3 января 2024 года; все очень понравилось, - дали две виллы с видом на море; персонал очень добродушный и внимательный; у меня в этот период был день рождения и было очень много комплиментов от отеля и сотрудников; так же отпраздновали здесь Новый год; ужин и программа была выше всяких похвал.Я обязательно еще раз вернусь сюда; это лучший отель в Муйне

Do not stay at this hotel. Have stayed in many hotels across SE Asia so am used to things like musty smells and occasional cockroaches etc. First impressions of the hotel was not good. No front desk staff on site (at about 4pm). A security guard called the staff member who showed up 15 minutes later by motorcycle. Whilst waiting we looked around. Seating in waiting area full of mold. Pool was full of algae and broken tiles. None of the facilities (playground, benches, gardens) were present. The beachfront area was crumbling and had exposed wiring. This was a common theme around the grounds. The beach itself was disgusting. Covered in garbage. There were aggressive stray dogs wandering the property. We were booked to stay in a beachfront room. Upon entering the room we saw cockroaches scattering everywhere (about 20) and the room smelt extremely bad of mold. You could see where they had painted over the mold to hide it. The bedsheets were dirty and covered in fine debris like they had sanded the walls without drop sheets. We returned to the front desk via a dangerous walk along the pathway filled with holes and no lighting. The front desk were not helpful. Showed us another room which was the same. We said we wanted our money back to which they refused. They had zero facilities open. No restaurant, no spa, no gym which we pointed out. They said too bad. A manager would not come to speak to us until 10am the next morning but we refused to stay the night. Moved to another hotel but returned in the am to speak to the manager who didn’t appear from their office til 11am. Then had discussions that just went round and round for two hours. The manager would say one thing and then deny it. Left in the end as it was getting nowhere and called AMEX who sorted a charge back. The hotel does not have cheap prices and they should be ashamed of themselves for their business practices and the standard of the hotel.

Mình rất hài lòng sau chuyến nghỉ dưỡng Tết dương lịch tại đây. Khi tới có welcome drink, hoa quả và đặc biệt là thư viết tay khiến mình rất ấn tượng. Khuôn viên Resort rất rộng, có 2 bể bơi và nhiều cây xanh, di chuyển có xe điện. Phòng mình ở là căn mặt biển, có vẻ resort được xây lâu rồi nên thiết kế không đặc biệt lắm nhưng đầy đủ tiện nghi, sạch sẽ, diện tích lớn, có cảm giác ấm cúng. Phòng được dọn 2 lần/ ngày. Tối được buông màn ngủ và có một phần bánh nhỏ kèm truyện ngắn kiểu Quà tặng cuộc sống. Sáng view đón bình minh đẹp lắm. Điểm trừ là thiết kế dạng song lập, nên đôi lúc mình nghe thấy tiếng phòng bên cạnh. Buffet sáng đa dạng, có món bún cá ngon. Đội ngũ nhân viên chuyên nghiệp, lịch sự và luôn tươi cười. Mình đã hiểu tại sao điểm đánh giá ở đây lại cao như vậy. Mình rất hài lòng và sẽ quay lại.

Rooms are nice, spacious, modern and offer a nice view of the ocean. Good feeling of privacy in your own little cabin with a balcony and well maintained gardens outside. The shower was broken when we arrived and blood red rusty water shot out when we first tried it. We were kindly given the neighboring cabin. Unfortunately the phone service was also not working in both cabins we visited so we needed to communicate with the front desk via WhatsApp. Another unfortunate part of our stay was when we asked the front desk to book a taxi for us. It took 30 minutes to arrive and were charged over double the cost of the Grab we took on the way home from the Mui Ne main town. Would reccomend if you want a beautiful view and a quiet private room. But it does not have first class amenities or service.

Resort Review: Serenity Coastal Resort Nestled on a pristine coastline, Serenity Coastal Resort offers an idyllic escape for those seeking luxury and tranquillity. From the moment you arrive, the resort’s lush landscaping and warm hospitality transport you to a haven of relaxation. The accommodation options are thoughtfully designed, blending modern comfort with touches of local artistry. My room boasted a breathtaking ocean view, a spacious balcony, and amenities that exuded opulence. The housekeeping staff ensured everything was immaculate throughout my stay. Dining at Serenity Coastal Resort was a delightful experience. The resort features multiple restaurants offering diverse cuisines, from fresh seafood to international favourites. The beachfront restaurant, in particular, served a delectable array of dishes, complemented by the soothing sound of waves. The resort’s facilities cater to a variety of preferences. The infinity pool overlooking the ocean was a personal highlight, while the spa offered rejuvenating treatments in a serene setting. Adventurous guests can partake in water sports, hiking, or island tours arranged by the resort. While the resort is nearly flawless, minor improvements could be made to the speed of room service. Nonetheless, Serenity Coastal Resort is a gem for travellers seeking luxury and a connection to nature. I wholeheartedly recommend it for a rejuvenating getaway.

가족끼리와서조용하고좋았다. 식당이랑다소미흡하나조용하고쾌적했음. 수영장뷰가멋있고조금만나가면식당과놀이동산도있고 아주좋음. 특히어린이동반하기에아주좋음.