Hotel berhampiran All Ears Cambodia di Phnom Penh

Location - Well placed in the city. From the pool and bar area you can see the independent monument and the tops of the palace complex. There are some distance views of the river as well. Easy to walk out from to the monument, palace and the river. Just be warned that if you walk you constantly get hassled by tuk tuk's looking for business. Crossing the road can be challenging as it is very busy. Rooms - Basic clean and all that you need in a hot country. The only downside is that it can be noisy due to the stone floor that echo's the sound of chairs being moved. Staff - Polite and speak good English. Big shout out to the petite young women (sorry don't know name) who served us breakfast and during the day, evening drinks - always had a big smile and very helpful. Food - Nice selection at breakfast of fruit and cereals, pastries. A selection of cooked breakfast representing many cultures (noodles, soup, western eggs etc). Lunch/Evening they had a good selection of small bites (burritos, veg and dips) and western and Asian dishes (steak, noodles, rice) Amenities - Good wifi signal throughout. Restaurant and bar clean and mixture of seating available. Pool table. Pool was gorgeous on the roof with great views. Big enough to have a little swim about. Seating can get crowded in the afternoon when people return from touring around. Recommend the hotel as we didn't find or have any negatives.

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

Absolute fantastic time at the Le Botum. The service was wonderful, both the people working at the reception and the people that helped us during breakfast. The reception helped us book a tour and schedule a car to drive us to Sihanoukville. Room was spacious with a great view, located high up so we were just minutes away from the roof bar and the gorgeous pool. We had an amazing stay and would highly recommend it.

Recommended, the hotel is very well located. Has a swimming pool, and a bar by the pool which is a great place to relax, have a drink or read a book. Breakfast is ok, nothing to complain about, and the staff are very friendly. A true Value for money

I recently had the pleasure of staying at Capri by Fraser, Phnom Penh and it exceeded all my expectations! The staff was incredibly friendly and attentive, the room was impeccably clean, and the amenities provided added a touch of luxury to my stay. The gym was pleasantly well-equipped. A special shout-out to Pattya for his great hospitality and giving us great tips for our first visit to Cambodia and being so kind to give us a late checkout as we had a late evening flight. His service was impeccable! The central location made exploring the city convenient by Tuk-Tuk and the delicious breakfast spread was a delightful start to each day. I highly recommend this hotel for a comfortable and memorable experience!! We will be back again!

We reserved a suite and a connecting room for our children. It felt as if we were in a flat. We stayed one week. We asked for a view on the Royal Palace, which I highly recommend. Hotel is very new and extremely comfortable and luxurious, staff very friendly and professional. Special mention for Sotheavy Hem in the breakfast lounge, dynamic and always ready to help and to the enthusiastic Srini. As othet reviews mentioned hotel is ideally placed. Hotel was above my expectations and I can only recommend to stay there.

Le management des responsables de cet hôtel est catastrophique. On nous dit à notre arrivée que notre chambre (réservée des mois auparavant sur Booking et bien confirmée sur Booking) n’a pas été enregistré dans leur système et que nous devons trouver un autre hôtel pour la nuit. C’est en insistant que la manager nous dit qu’il y a finalement une chambre de disponible. L'Hôtel est vieillissant et sale. Aucune table propre, un petit déjeuner indigne. Un staff très peu qualifié et pour couronner le tout nous avons été témoins d’une scène suspicieuse d’abus sur mineure. Nous l’avons reporté à l’accueil de l’hôtel qui n’a pas semblé surprise et ne semblait pas du tout préoccupé par la situation. A éviter.

A build property which located right in the middle of Phnom Penh City which only 5 minutes walked away from hotel. With classic modern interior apply with Cambodia culture along with roof top swimming pool, guests can enjoy both sunrise and sunset 360 views during their stay. We are welcome guest from all over the world whether for leisure or business.

As I stepped out of the tuk tuk struggling with my carry on, a guard from the hotel hurriedly came up and took my carry on up the stairs, and then another young man opened the door to the beautiful spacious inviting lobby of the hotel : the young girls at the desk Oun Samnang and the Manager Ms. Seng quickly attended to my registration, while a cold welcoming drink and a moist hand towel was given to me to be refreshed from the hot ride to the hotel! I was asked if I wanted to know more about what was in the neighbourhood area that I would like to visit and I assented: important detail here: I was asked first which was quite perceptive since anyone coming in tired would be too tired to listen! I was quickly shown to my spacious room which was clean, cool and smelled heavenly! I was here for a staycation away from the bustle and hustle of the city with its loud construction sounds: - ALL staff very attentive: from the pool cleaner to the hotel maintenance cleaners: thank you - I had fresh fruit awaiting me when I went up to the room: there was glass bottle with water and a refill station downstairs if needed more: very environmentally conscious ! BRAVO for this! - the safety box gave me trouble and immediately the manager and staff came up and within minutes helped me - it was found out that somehow I was double booked from my online booking, and the manager who discovered it quickly pointed this out because she did not want me to be charged twice on my credit card: I was very impressed with her attention to detail ( I will not know yet how this will be solved since I booked online through Agoda) Breaking news: Manager Seng solved that for me and I was not charged! VERY GRATEFUL AND THANK YOU Manager Seng! - the French cafe Le Cafe at White Mansion＞: cannot say enough about the staff there and the manager Ms.Sokunthy of that cafe: breakfast was delicious: coffee hot like I want and not warm as in other hotels: attention being given to even down to the bread knife for the baguette! Even if I just wanted great desserts and coffee, a place to work, I can always come to the cafe here on my day off! They graciously brought out my breakfast to the pool side area for me! - the room: amenities good: I like the idea of liquid soap rather than the little soaps given at other hotels! AND there is a blow dryer in the room! - I am an early riser: so happy that breakfast which was included began at 6:30 - at ‘turn down’ for the bed around 6, freshly baked delicious cookies were brought to the room! Cons: - it is an international hotel: so smoking is allowed everywhere: so a positive for smokers but a non-smoker who is allergic to cigarette smoke, I had to shorten my times at the pool because of this -

We were traveling in a group, we had 8 rooms booked more than a month in advance, we arrived late because our flight was deviated due to bad weather, we contacted them to notify them about it and they replied with an ok. At 2:30-3 am that we arrived they told us that there were mo rooms available. The guy in the front desk had a really terrible attitude even saying that it was not his problem, and also telling us he couldn’t find our bookings. After a while the manager came and he did find all our bookings, and he managed to help us get the first night in a neighbor hotel (which given the circumstances we had no other choice).