Hotel berhampiran Chip Mong Bak Touk Center, Phnom Penh

前台服務態度不錯熱情周到細緻的服務讓大家滿意 酒店環境衞生整潔舒適透氣 房間也很好 大小合適 乾淨整潔乾淨舒適 是出差和旅遊的最理想選擇 也適合推薦給其它的朋友

I would like to share my review base on the group trip perspectives. First, I had a convenient, and comfortable the whole facilities are well-equipped, room is spacious enough, no stress even if we put extra bed. Water is provided 2 bottles per person per a day. Restaurant: Morning buffet has various types of meals, which is helpful for overseas traveller. Omletts, noodles (Cambodian style) are live-cooking. Gym: It was well-equipped, and it would be better if the gym is open for 24 hours for guests (like western type of hotel fitness gym, after 10PM is only for hotel guests and used by self-care, self-responsiblity.) Otherwise group tour like study trip, tourists will not able to use the gym when it is closed at 10 PM. Pool: haven't used but enough size! Public spaces: lobby is spacious, and there are some public space available to guests. For example, the atrium right backside of the lifts, are quite nice to mingle and chat. Sanitation: it was helpful that hotel lifts and some facilities actually install sanitizer. Since there are almost no sanitizer outside the city of Phnom Penh. Access: connected with Olympia City Mall, which has supermarket, shops and restaurants with food court. The Olympia city area was guarded by securities so safer than outside. 5-min walking distance to Olympic Stadium. Must-used hotel for those who are going to watch football or other sports games around there. However, there are limited places for travellers to enjoy. No bar in the hotel, and around there at night. Hospitality: I have been quite warmly-treated by most of the staffs. Particularly concierge desk, fronts and restaurants. It was a respectful attitude that some staff members asked me some feedbacks for improvements. People made the stay more heartful and meaningful with nice memories.

The hotel is pretty clean but in my room I smell the smoke all the time and the room in my side that’s I stay the music from the bar is pretty loud. The staff are nice, so friendly. โรงแรมสะอาดใหม่ดีมากค่ะ พนักงานน่ารักมาก ห้องวิวโอเคเลยค่ะ แต่ตอนกลางคืนเสียงเพลงดัง แล้วในห้องก็ได้กลิ่นบุหรี่ตลอดทั้งวันเลยค่ะ โดยรวมถือว่าโอเคค่ะ

Everything is perfect, staff is amazing, especially thanks to Lydie from the front desk team: she is the perfect example of a proactive hospitable person who is always way beyond your best expectations. I can say that Lydie was very professional, friendly, and helpful during my stay experience at Rosewood Phnom Penh. I will choose Rosewood again next time when I travel to Phnom Penh.

Don’t typically stay with the Hyatt Brand, but the Hyatts in Asia have been amazing! The room here was great. It’s wonderfully located - near the river, the Palace etc. That’s not the reason for this review. This review is for the STAFF. We stayed here 12 nights and each day we were met with a collection of sweet smiles. Wish we learned all their names but are glad to have connected with a few: Daily breakfast buffet were with the lovely Seavyoung and shy Srey reap - thank you for taking such wonderful care of us each morning; Sotheary was our lovely lunch companion; Sopha, a sweet little thing from the Attic; Yem from the Regency Club, thank you for our bottomless Prosecco; Dinner Staff from 55, lovely Leakana and her team; Last, but certainly not least, Fariza, sweet darling, thank you for singing us romantic songs; Eric,one of the managers, love your contagious energy. Five Stars accommodations and amenities are pretty much the same, what separates them is the team of people who enhances your stay. For the entitled reviewers / visitors who expect perfect English…. How’s your Cambodian!?!

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

Hotel ini terletak di tengah-tengah Phnom Penh, berhampiran dengan Pasar Lama. Saya rasa persekitarannya bagus kerana berdekatan dengan Sungai Tonle Sap. Terdapat juga kedai serbaneka bernama Smile berdekatan. Bilik ini luas dan bersih, dengan monitor TV yang besar. Saya dapat menyambung ke internet melalui monitor TV saya, dan dapat mendapatkan maklumat pelancongan Phnom Penh daripada YouTube dan tapak lain. Sudah tentu, anda juga boleh menggunakan Wi-Fi tanpa tekanan. Juga perlu diperhatikan ialah pancuran mandian. Saya sangat berpuas hati dengan kedua-dua suhu dan kuantiti air, dan jika saya terpaksa mengadu, ia akan menjadi bahawa tidak ada tirai mandi. Dari segi kemudahan, terdapat bilik kecergasan dan kolam renang, dan pemandangan dari kolam renang amat disyorkan. Kali ini saya tinggal di bilik di tingkat bawah dan tidak dapat menikmati pemandangan, tetapi kali ini saya ingin tinggal di bilik di tingkat yang lebih tinggi dan menikmati pemandangan landskap bandar Phnom Penh.

Ia hebat tetapi kelemahan terbesar ialah bau rokok! Dalam koridor, lif pun.. (patutlah menjangkakan memandangkan tempat itu penuh dengan cina) jika anda tidak suka bau rokok di tempat yang tidak dijangka, ini mungkin bukan untuk anda.

It seems it’s located in some sort of clubs area so depending on which side your room faces can be good or can be a horrible stay. I booked the hotel two times and on my first stay was no problem but on my second stay I got my room facing clubs and couldn’t fall asleep till 4 am when the music stopped. My whole room was vibrating from loud club music. When you stay there make sure you get a room on a quiet side. On this 2nd stay there was a fire alarm as well, seems some guests smoked in the corridor or so. I opened my door and staff asked me to go back into the room.

Ia bersih dan segar. Berbaloi dengan wang. Walau bagaimanapun untuk tempatan anda perlu meletakkan deposit lain untuk $15 di tempat kejadian dan mendapatkan semula sebaik sahaja anda mendaftar keluar.