Hotel berhampiran Friends ＇N＇ Stuff Phnom Penh di Phnom Penh

Great location and beautiful atmosphere surrounding, great staff. Most friendly and helpful receptionist and staff ever. Food was good and great value for money. The room was clean and spacious. I hope to be back again ❤️

Cet hôtel à été récupéré par Guesthouse RS II. Il n'est plus à l'empilacement indiqué sur l'adresse ! Il est bien situé, mais à un côté désuet.la chambre est fonctionnelle mais n'a aucun charme, papier au mur déchiré, prises électriques ne fonctionnant pas. Je ne recommande pas pour le prix !

We were traveling in a group, we had 8 rooms booked more than a month in advance, we arrived late because our flight was deviated due to bad weather, we contacted them to notify them about it and they replied with an ok. At 2:30-3 am that we arrived they told us that there were mo rooms available. The guy in the front desk had a really terrible attitude even saying that it was not his problem, and also telling us he couldn’t find our bookings. After a while the manager came and he did find all our bookings, and he managed to help us get the first night in a neighbor hotel (which given the circumstances we had no other choice).

It seems it’s located in some sort of clubs area so depending on which side your room faces can be good or can be a horrible stay. I booked the hotel two times and on my first stay was no problem but on my second stay I got my room facing clubs and couldn’t fall asleep till 4 am when the music stopped. My whole room was vibrating from loud club music. When you stay there make sure you get a room on a quiet side. On this 2nd stay there was a fire alarm as well, seems some guests smoked in the corridor or so. I opened my door and staff asked me to go back into the room.

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

We reserved a suite and a connecting room for our children. It felt as if we were in a flat. We stayed one week. We asked for a view on the Royal Palace, which I highly recommend. Hotel is very new and extremely comfortable and luxurious, staff very friendly and professional. Special mention for Sotheavy Hem in the breakfast lounge, dynamic and always ready to help and to the enthusiastic Srini. As othet reviews mentioned hotel is ideally placed. Hotel was above my expectations and I can only recommend to stay there.

Ia bersih dan segar. Berbaloi dengan wang. Walau bagaimanapun untuk tempatan anda perlu meletakkan deposit lain untuk $15 di tempat kejadian dan mendapatkan semula sebaik sahaja anda mendaftar keluar.

All staff are nice. One problem. It shows on my booking that my check out time was before 1400 hrs. But the real check out time is before 12pm as it showed on the counter. Anyway they let me stay at the lobby while waiting for my 1500 service.

From the moment I stepped into the hotel, I was greeted by an array of breakfast options that were as diverse as they were delightful. The variety ensured that every morning was a new experience, catering to all tastes and dietary needs. The staff at the hotel deserve a special mention for their exceptional friendliness and helpfulness. They went above and beyond to ensure that my stay was comfortable and my needs were met with a smile. The facilities were nothing short of excellent. The fitness center was well-equipped, allowing for a great start to the day or a relaxing session in the evening. The food court boasted a wide selection of cuisines, making every meal a culinary adventure. The internal entertainment provided endless fun without the need to step out of the hotel, and the tax-free shops were a haven for shopping enthusiasts, offering a variety of goods at great prices. In conclusion, the hotel excels in every aspect, from its varied breakfast and courteous staff to its outstanding amenities. It's a place I would recommend without hesitation and look forward to visiting again.

As usual HM Grand Hotel, one of my favourite hotels in Phnom Penh. This time they were offering some discounts because they had some maintenance in some floors. I got a great service, room, jacuzzi and a 30 mins FREE massage 💆as a Additional Gift. 🎁 Very safistied!