Ulasan Best Central Point Hotel

We booked two Superior Twin Rooms, but the room type we received was not correct. One of the two rooms was way below the standard. In fact, it did not even have a window open to the outside air. The window was facing a visiting room. And one of the walls was partitioned with a hardboard, which was quite unsafe. The table provided in the room was rough and of low quality wood. The couple who had to check in to this room had informed the person who was at the reception about this issue at the time of checking in. They asked for the exact room type that we have paid for. But they were simply informed that room type was not available and were left without any other reasonable option. This is quite frustrating after paying for the rooms in full before coming to Cambodia. Most importantly, at the checkout time, the reception did not take any responsibility for my request to refund at least the price difference to the couple who had to stay in this lower standard room. The receptionist (Somaly) said it's not her business and we should not have accepted the room on arrival in the first place. She did not even bother considering the real situation we had to face. We understand this is very unprofessional and unreasonable. In terms of the room service, we had only two tea bags and two water bottles for the entire three days. Both rooms had a very bad smell, which means cleaning is not done properly. So I have to say that the room service also is not so good.

Great hotel with the best location. The staff were very friendly and helpful, they were very polite , they made me feel very comfortable. The room was so clean and nice with very good wifi. The food was so delicious at a good price. The room price is perfect. I would recommend it to others.

Near river side great location royal palace and museum just on the corner..but very thing in the hotel is old ..staff is friendly. And helpful

A hotel near royal palace.resonal price .great location ..plenty of restaurants near by..but hotel is little old..

Excellent value and very central - the service was quick, helpful and polite. Smile supermarket right on doorstep. Recommended.

Really nice place, clean. Excellent location near the royal palace.

I have been staying in this hotel again. The nice smiling receptionists and other staff are the best. Great location, 5 minutes walk to the river and royal palace and have so many restaurants and bars nearby. Food and drinks are also available here. Fridge kettle tea and coffee safe is perfect for me. Good room size , very clean and comfortable bed with very good pillows and hot water in the bathroom. If we need something just ring 0 to the receptionist, they are 24hours service. I would recommend it to others.

Good stay, except for a "mad dog" staying directly above my room who is in the habit of dropping heavy items on the floor which I can hear clearly. Well, there are all kinds of pp out there, including "mad dogs".

The hotel is in really good location to all main places you can come on foot The staff of hotel is very polite and try to help with all your problems.

Nice smiling girl at reception(I asked if I could leave my backpack there as I was 3 hours early and would come back at 2pm, she said dont worry your room is ready-so couldnt ask for better greeting than that. Good size room very clean-comfortable bed and pillows and clean workable bathroom with hot water. The view from the window a no no (looking at next door wall but at least let daylight in so not a problem to me. Fridge/kettle/tea and coffee sachels /safe/ all in all for me excellent and a bar and meals available but you are surrounded by restaurants/bars etc anyway so not a problem. 5 minute walk to the river and Royal palace and 10 minute walk to the "action streets"if you must. I booked for 5 nights then extended for another 5 nights without bothering to check other other hotels/guesthouses. so that should say it all.(If you want housekeeping just put the "please clean my room" sign on the door.

I like this hotel. Many things in the rooms are broken, and some rooms are not clean, but if you ask the manager she will fix it for you.

I like the people there. A lot of construction and the furniture was very dirty. I recommend trying it!

Great location and beautiful atmosphere surrounding, great staff. Most friendly and helpful receptionist and staff ever. Food was good and great value for money. The room was clean and spacious. I hope to be back again ❤️

In a pretty busy area. Nice hotel. Tuk Tuk drivers will wait for you to come out to bombard you with rides. Can be a bit overwhelming. They constantly watch for foreigners. Keep your money close in this area.