Hotel berhampiran Raffles International College di Phnom Penh

My stay away from home for the past 4.5 month at Somerset Norodom Phnom Penh has been a memorable and special. Under Mr. Joel, Somerset is by far the best service apartment I have stayed with. I got 6-days weekly housekeeper, 24-hour reception assistance (which help me a lot) as I have online business but rarely stayed home. The reception team has extended a WOW service such as when I got my groceries for party - they received it, scan the receipt, manage the payment and post it to my room account and store it in the fridge. They don't forget Indonesia independence day and my birthday. Oh - lovely... When my parties arrived - all my food and beverage items are served cold and perfect. Mr. Kosal at reception desk - he is a superman. He is always accountable no matter how complicated my request was. I left my belonging and he have helped me to send over to my friend as instructed and safely. Now that I reside in Bangkok, I stayed for 2-night just to try - nothing compare to Somerset Norodom. I am too spoiled with the highest service standard. Way to go Somerset Norodom. PS. Ms. Navy - you are the jewel of Phnom Pehn, because of you - I lived in Somerset

Guesthouse impeccable! Il s'agit de notre deuxième séjour ici. La chambre et salle de bain sont propres, et nettoyée régulièrement. La literie est bonne, vous avez de l'eau à disposition, bref tout ce qu'il faut pour se sentir bien. Notre hôte est très sympathique et toujours prêt à discuter un peu :) Le fait que ça soit un peu excentré es largement rattrapé par l'excellent rapport qualité-prix !! Nous avons fait l.'erreur au départ de chercher quelque chose de pas cher dans le centre, mais je ne vous le conseille pas, vous tombez sur des hôtels miteux, à fuir ! Voilà pourquoi cela vaut le coup de s' excentrer un peu et tomber sur une guesthouse clean et agréable comme 139 guesthouse :)

Excellent apartment hotel with super service minded staff! The hotel seems brand new with all the advantages which comes with this. Big room and nice bathroom. Modern amenities. Laundry machine on the balcony. Big fridge with freezer. Big and modern television. Rooftop pool and super modern gym with lots of different equipment. The gym also has AC and the possibility to air via windows so it makes the training session comfortable. The review is given a little lower on LOCATION, but this is based on the fact that it’s about 3-4 km from the palace and all the sightseeing points there. It’s within walking distance to several markets and the Tuel Sleng Museum (1,2 km). After all it is in the city center and it’s super easy to go by tuk tuk. There are several restaurants in the area around the apartment hotel. The staff is very friendly and service minded. They provided a smooth check-in and were very helpful during the stay. Parc 21 Luxury Boutique hotel is highly recommended.

Ia bersih dan segar. Berbaloi dengan wang. Walau bagaimanapun untuk tempatan anda perlu meletakkan deposit lain untuk $15 di tempat kejadian dan mendapatkan semula sebaik sahaja anda mendaftar keluar.

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

This is a fantastic hotel with a recent soft opening, I was able to stay here for three nights and had a superb experience. The spa was world class. It had a fantastic infinity pool, I had multiple meals in the poolside restaurant that were outstanding in the five star category. I had some special arrangements for dance classes from Sarah, who was wonderfully responsive to all inquiries and special requests. The value is outstanding, and this is on its way to be the best hotel in Phnom Penh.

It seems it’s located in some sort of clubs area so depending on which side your room faces can be good or can be a horrible stay. I booked the hotel two times and on my first stay was no problem but on my second stay I got my room facing clubs and couldn’t fall asleep till 4 am when the music stopped. My whole room was vibrating from loud club music. When you stay there make sure you get a room on a quiet side. On this 2nd stay there was a fire alarm as well, seems some guests smoked in the corridor or so. I opened my door and staff asked me to go back into the room.

This is a cheap option for accommodation with an average breakfast(buffet) . The price is adequate to what you pay for. The hotel has a good location close to the S21 museum (about 7 minutes walk). About 30 minutes walk to the central market or the royal palace. lWeak WiFi. Helpful staff in the lobby. Inexpensive meals in the restaurant.

We are a family of 4 and we stayed 3 nights in the family room. It was new, clean and big! Location was also great. We were well received by a smiling staff that took good care of us. The only thing that was a bit disappointing was that the soft opening did not include the full Accor plus benefits with dining discount. I was, however notified, that there was a note in the booking about this. I had missed this. That being said, we were served a really good breakfast at around 7$ pr person. Our waiter was so nice and took very good care of us:-) I also liked that there was water available from a dispenser in the hallway. Overall a great stay, and it will be even better after the grand opening and all Accor benefits are included! I recommend staying here. The staff was the best part of the stay. They made our stay memorable.

We reserved a suite and a connecting room for our children. It felt as if we were in a flat. We stayed one week. We asked for a view on the Royal Palace, which I highly recommend. Hotel is very new and extremely comfortable and luxurious, staff very friendly and professional. Special mention for Sotheavy Hem in the breakfast lounge, dynamic and always ready to help and to the enthusiastic Srini. As othet reviews mentioned hotel is ideally placed. Hotel was above my expectations and I can only recommend to stay there.