Hotel berhampiran The Elysée Riverside, Phnom Penh

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

The pool is Instagram approved! Saltwater with all the aesthetics. There’s a second pool and jacuzzi. The rooms are very tech with clothes dryer and UV sanitizer. They could use a little paint. The shower water gets very hot and the water pressure is great. We received great service. The breakfast is very good, room service too. There is a small mini mart down the street for water, fruit and other necessities. All restaurants close at 10pm, there are restaurants nearby and a stand up the street. Great stay. Highly recommend.

Great services and friendly staff at the hotel on all fronts. Areas for improvement are the cleanliness and hygiene particularly the restaurant areas. Room writing table with an adjustable height feature would be great too. Overall, it was a quiet, happy and pleasant stay. Hotel is worth recommending to friends with a competitive pricing and package.

One of the best hotel in Phnom Penh. Indeed it is a Smart Hotel. The facilities, the room, the staffs are the best. The hotel is just near to everything. The breakfast is so good too. I will comeback to Phnom Penh stay in Marco Polo and book in Trip.com

Beautiful cozy rooms. Kitchen available to order on the rooftop (15th floor). Pool with cool water refreshing at these hell hot days. Pool begins to work a bit late after noticed 9:00, no staff at the morning pool (no one may help you to expand an umbrella, it need special tool) and no bar works morning time (but I could order a coffee with a phone call to reception). Air condition in the room blows right on the bed at any position and I could not turn it off for all the night due it become incredibly hot inside. So waken up several times at night to switch it on and off. Hotel towels are cheap and the bathrobe I did not want to wear. But the shower and water pressure is good, very hot water available. I enjoyed! No European cafe around the hotel. You have to walk to get some.

What I like about it : Room is big enough for the price. There is a small tv with English channels, a small fridge, closet, AC and the toilet is well functioning. They provide toiletries and comp water, tea and coffee. They also have a minibar that you need to pay for that has water, softdrinks, beer and chips. : Service was good, staff member greeted me and I go down the tuktuk to help me with the luggage and after checking in, he sent me to the room. : There is a lot of nearby resto to choose from. It is also quite close to Virak Buntham (Japan Hospital). What can be improved : Wifi is in and out.

Hotel ini terletak di tengah-tengah Phnom Penh, berhampiran dengan Pasar Lama. Saya rasa persekitarannya bagus kerana berdekatan dengan Sungai Tonle Sap. Terdapat juga kedai serbaneka bernama Smile berdekatan. Bilik ini luas dan bersih, dengan monitor TV yang besar. Saya dapat menyambung ke internet melalui monitor TV saya, dan dapat mendapatkan maklumat pelancongan Phnom Penh daripada YouTube dan tapak lain. Sudah tentu, anda juga boleh menggunakan Wi-Fi tanpa tekanan. Juga perlu diperhatikan ialah pancuran mandian. Saya sangat berpuas hati dengan kedua-dua suhu dan kuantiti air, dan jika saya terpaksa mengadu, ia akan menjadi bahawa tidak ada tirai mandi. Dari segi kemudahan, terdapat bilik kecergasan dan kolam renang, dan pemandangan dari kolam renang amat disyorkan. Kali ini saya tinggal di bilik di tingkat bawah dan tidak dapat menikmati pemandangan, tetapi kali ini saya ingin tinggal di bilik di tingkat yang lebih tinggi dan menikmati pemandangan landskap bandar Phnom Penh.

Good hotel. Friendly staff. Breakfast is delicious. Hotel will help you with transportation to and from the airport. Gym has a nice little free weight area. No cardio machines. Staff kept the room clean for the few days. Hotel located in a decent area.

The location is ideal, situated in the heart of the city. The room is clean and new, though it is somewhat compact. The view is exceptional, featuring an outdoor swimming pool.

The staff at the Fairfield Marriott in Phnom Penh are the stars of this hotel! They are sooo... friendly and helpful. They were very welcoming and always smiling and genuinely happy to see us. The location is a downside. It is a bit a ways from restaurants and various city attractions. The entrance to the hotel is a bit awkward since it is located on the side of the building instead of facing the street. This made it confusing for the tuk tuk and taxi drivers to know where to pick up or drop us off. The other downside or awkward thing that stands out is the lack of privacy between the bathroom and sleep area. There is a sliding door that you can close and open that separates the bed area from the bathroom. The sink is in the middle of the room and the toilet is off to the side with shower across from it. Its kind of like an open concept room configuration. It was a weird room configuration especially when it came time to usr the toilet. Perfectly fine for a solo traveler but a bit awkward for everyone else considering the lack of privacy. It would have been to have the ability to close off the bathroom to allow a little more privacy. Overall, although there were some quirks with this hotel, we are still glad we stayed there. It was the wonderful staff who were friendly and professional that made our stay so pleasabt and so memorable. We would stay here again because of the great staff.